Customer Service Maintenance

**** ******* ***. *. ***********, MN *****612-***-**** *.*.**********@*****.***

Amber A. McDonald

Objective : A career as a front desk clerk serving customers in a major international hotel chain.

Experience 2002-2007 Holiday Inn Roseville ,MN

Job Duties:

As the house person I Kept the general appearance of the facility clean,and in functional working order.

Being accessible to customers and guest by providing the best customer service experience possible.

When guest arrive, assisting performing bellboy duties.

Runs for general office errands for staff.

When events take place, follow the orders and duties the banquet hall is to undergo.

Setting up meeting rooms for conferences.

Keeping break rooms, changing rooms and employee restrooms clean.

Check and restocks cleaning and general supplies.

Clean pool area , squeegee excess water around pool and replace dirty towels

Check keys are functioning properly and make replacement keys.

Check that telephones are connected and working properly.

Help with the cleaning for open season.

Perform maintenance for the hot tub and small maintenance jobs.

Exhibit superb customer service skills, always greeting and respond to guest in a kind courteous way.

Education2007-2010 St. Paul college Saint Paul, Minnesota Marketing & Communication

Interests Business, Marketing, Music, Producing, Writing

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