Telecom Specialist

Ronald Godwin

************@*******.***

***** ****** **.

Jacksonville, FL 32218

(904) 751 – 9636 (Cell) 655 – 0217

EDUCATION

New Horizons Computer Learning Center

· Certification courses for MCDST (Desktop Technician) & MCSA (Systems Administrator)

Florida Community College at Jacksonville

· Completed A+, Network + & CCNA certification courses

· Completed 32 credit hours towards Associate in Arts degree (Information Systems)

COMPUTER SKILLS

· Certifications: A+, MCP, MCDST

· Windows XP, 98, 95

· MS Word, Excel, Outlook

· Installation & Troubleshooting

TELECOMMUNICATION SKILLS

· Certified Avaya Administrator for Definity G3r

· Certified Meridian 1 Option 11C

· Certified Norstar tech

· Troubleshooting Telecommunications Systems

EMPLOYMENT HISTORY

8/05 – 8/08 Implementation Support ZeroChaos / EDS / Bank of America

· Project consultant with Bank of America's Technical Solutions Implementations Group.

· Provided project management support for changes to the data and voice networks including installation and/or changes to routers, switches, and telecommunications equipment along with the necessary infrastructure.

6/05 – 7/05 PC Technician Insight Global / ADT

· Two month desktop support contract to Install software, troubleshoot system issues, ghost machines, and migrate PC's to new network.

3/04 – 9/04 Implementation Support ZeroChaos / EDS / Bank of America

· Project consultant with Bank of America to upgrade phone systems.

· Ensured that site surveys, ordering of circuits/equipment and the installations were completed and tested by each vendor.

12/02 – 6/03 PBX Engineer Tek Systems / Citi Corp.

· Maintained the integrity of voice systems (Lucent Definity G3r PBX, Intuity Audix, and CMS).

· Managed telecom requests for 5000 on site personnel.

· Maintained connectivity of the NICE and Mosaix adjuncts.

11/99 – 12/01 PBX Engineer Precision Response Corp.

· Maintained voice systems integrity (Lucent Definity G3r PBX, Intuity Audix, DNT, and CMS).

· Worked with the desktop crew to maintain connectivity to the LAN.

· Designed and tested vectors to meet client’s specifications.

· Created Agent Ids, Split/Skills, and Users in the PBX and CMS (CentreVu).

10/85 – 11/99 Telecom Technician Staples Communications

· Installation and maintenance of various telephone systems.

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