Customer Service Sales

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CUSTOMER SERVICE REPRESENTATIVE

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Sylvia Ortiz , Fort Worth TX 76115

Objective: To obtain a position that will utilize my skills and qualifications for the overall benefit and advancement of the company while fulfilling personal growth goals.

Summary Skills:

Basic Knowledge of MS Power point.

Intermediate: MS Word, MS Excel; Internet Explorer, Lotus Notes,

Proficient: MS Outlook E-mail; 50 WPM;

Bilingual Fluent in Spanish,

Administrative, Customer Service, Sales, Cashiering.

PROFESSIONAL RESUME

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3/2011-5/2012, $11.50 Hour + Bonus, Stellar Hickory Creek, TX 75065

Sales Agent- This company takes inbound sales calls from business and residential customers requesting electricity service from First Choice Power and Direct Energy.

Responsible for increasing the company's profitability through growth while at the same time insuring customer satisfaction. I accomplished this by building customer rapport and offering the best energy plan solution based on the customer’s needs. I ranked with top 10 percent sales objective. Also, I won several top accomplishment awards and received several customer compliments.

Reason for leaving: Relocation

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7/2010-11/2012, $9.50 Hour, St Mark Catholic Church Denton, TX 76205

Administrative Assistant~ Worked in office mostly enrolling children for religious education classes. Duties were answering telephone, calling volunteers when needed or parents about children and class schedules. Purchasing, Cashiering, Stocking and Pricing Merchandise. Also helped with religious classes and made arts and crafts.

Reason for leaving: Part time only, needed to work full time.

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4/1995- 7/2009: $23.32 Hour. Verizon Business Irving, TX 75062

Business Sales Support Specialist...Verizon is a National Telecommunications Company-

This office maintained and supported only national accounts. I was in charge of the Wells Fargo account. My duties were to handle all of their telecommunications needs. I organized and provisioned all new store openings, closings, changes to existing accounts and also billing issues.

Reason for leaving: Layoff-End of Assignment.

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