Experienced Administrative Assistant
Resume:
LORETTA CARPANI
**** ***** ****, ****** ****, PA 19026
PROFILE
Effective administrative professional with excellent qualifications as an Administrative Assistant. Organized, efficient and accurate with strong communication and interpersonal skills. Skilled in preparing reports, correspondence and documentation in time-critical environments. Enthusiastic team player comfortable working with people at all professional levels. Welcomes opportunity to learn and assume increased responsibility.
WORK EXPERIENCE
PECO ENERGY, Philadelphia, PA 1989 to 2003
Administrative Assistant - Claims Department (2002-2003)
Despite major company downsizing, reassigned to support the Claims Manager with daily office activities associated with property damage claims. Transcribed correspondence, responded to calls from outside customers, vendors and attorneys, and paid bills for approved claims. Worked closely with the Legal Division.
Administrative Assistant - Claims Department (2001-2002)
Reported to a Financial Analyst. Prepared the President's Report, detailing monthly claims activities, and statistical reports recording adjustor expenses associated with each claim. Typed case notes and provided clerical assistance to a Claims Investigator. Reconciled the department credit card account. Maintained filing system, and completed general clerical duties.
Administrative Assistant - Security Department (1992-2001)
Provided administrative support to a team of Security Investigators responsible for researching and resolving issues involving employee harassment, destruction of property, and theft. Prepared general correspondence, statistical reports and investigative accounts related to department activities. Responded to customer inquiries and resolved problems.
Secretary - Claims Department (1989-1992)
Responded to calls and recorded reports of property camage from customers. Entered case files into a computerized reporting system. Transcribed extensive correspondence and reports. Completed general clerical duties. Trained temporary employees as needed.
Promoted to Administrative Assistant of the Security Department.
VILLANOVA UNIVERSITY, Villanova, PA 1973 to 1989
Secretary - Purchasing Department
Typed all department correspondence, purchase orders and reports. Prepared requests for quotations and processed invoices for payment. Maintained updated purchase order and requisition files. Analyzed balances and made on-line budget inquiries. Responded to telephone inquiries and resolved problems. Supervised work-study students and temporary staff.
Promoted from initial position as Secretary to the Counseling Center after six months.
EDUCATION
Shorthand, word processing and business psychology courses (1986 and 1988)
Keystone Business School, Springfield, PA
COMPUTER KNOWLEDGE
Microsoft Word. Excel. PowerPoint. WordPerfect. Internet
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