Customer Service Manager
Resume:
Mike Ornelas
Roseville, CA 95747
***********@*****.***
Warehouse Supervisor Process Improvement Manager Operations Manager
Small business owner, carpet/tile cleaning services, for the last year. Prior work history consists of multiple years in the warehouseing/transportation industries. Entry level to mid-management experience. Expert level in recruiting, selecting and supervising staff. Knowledgeable with HR practices and OSHA regulations. Solid experience with all warehouse processes, warehouse tracking systems, inventory control processes and lift equipment. Strong experience in developing and carrying out safety practices within the warehouse. Well versed in developing new or managing existing metrics to monitor productivity goals, safety goals and attendance goals. 5S certified and a yellow belt in the lean six sigma program. Well versed on kaizen projects.
Professional Experience
Airborne Express, Dublin, CA June 2001 - October 2002
Customer Service Center Manager of a delivery/pick up cross dock facility. Responsible for the following:
Movement of shipments from the Oakland airport to the facilty.
Sort inbound operation. Shipments sorted by zip code and delivery routes.
Loading of delivering trucks within one hour of shipments arriving to facility. 2,800 - 3,500 Shipments delivered within 99.5% on time service.
Pick up operation. Sort outbound operation by west coast or national final destination.
Loading of outbound shipments to outbound trailers. Movement of shipments from facility to Oakland airport to meet outbound plane.
Customer service. Two direct reports with 45 -65 combo dock/drivers team members and five office customer service representatives..
Daily workload manpower planning.
Valspar, Sacramento, CA October 2002 - September 2008
Distribution Center Manager of a 118,000 sq ft warehouse.that distributed product with an annual sales value of $110 million. Distribution points included the west coast, Arizona, Nevada, Utah and Idaho. Annual supply and equipment budget of $420,000. Annual Transportation budget of $2.5 million. Responsible for recruiting, hiring, training and termination of personnel, manpower planning, receiving both over the road receipts and on site manufacturing receipts, put-away, inventory control, order picking, loading trailers, bill of lading preparation, reverse logistics, safety program and facility maintenance. One direct report with 30 - 50 team members.
Developed strategic plan to improve inventory accuracy at Valspar. Improved inventory accuracy from 96.8 to 98.8 first year with Valspar. Number one in the division. Process is a model for other sites.
Recognized the last 5 years at Valspar for being the lowest cost provider out of 6 D.C.’s in the division. This was achieved through annual increases of productivity gains. Productivity increased by 15% the first year and then 3%-5% each year.
Developed strategic plan to improve safety measures at Valspar. Efforts included root cause analysis and initiating corrective action plans. OSHA recordable injury record improved by 100% within one year.. Recordable spill record improved by 100%. These programs are viewed by the division as model programs for other sites.
Created a rework department at Valspar to streamline efforts in our reverse logistics area and the re-label projects of the business. Utilized 5S principles to set up department. As a result customers account were credited the same day the return was received and distressed product sent to rework was back in stock no longer than 48 hours. The department is a model for other sites.
Initiated leadership skills and developed a peer committee at Valspar to create a best method process to load transfers between D.C.’s. This reduced the amount of damaged product sustained during movement between D.C.’s.
Ornelas Cleaning Solutions, Roseville, CA February 2009 - Present
Small business owner of a carpet/tile cleaning service. Developed marketing campaigns to generate new sales. Market reseacher. Created and manage business website. Manage cash flow. Purchase and manage cleaning material inventory. Purchase and maintain cleaning equipment. Developed best method procedure to increase set up and cleaning productivity by 50% within first 30 days of opening business.
Education
B.S. Business Administration, Bowling Green State University, Bowling Green , OH
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