Citrix Certified Admin, Microsoft Certified IT Professional, Exp:2 1/2
Resume:
VENKATANATHAN SWAMINATHAN
A: */**, Ganapathy Colony, 3rd Lane, Chamiers Road,
Teynampet Chennai 600018
E: *.*************@*****.***
ABOUT ME
A self motivated engineer who enjoys working individually and as a team, taking ownership of team responsibilities when needed and making sure that the tightest of deadlines are met. Keen and ready to learn new concepts and design solutions for the toughest of problems. Can demonstrate ability to deliver excellent quality of work, self learn and work under pressure.
WORK EXPERIENCE
September 2010 – Present A.P. MOLLER - MAERSK Global Service Center, Chennai, India
Senior Officer – Information Technology Infrastructure Support
Roles and Responsibilities
• Performing Farm Maintenance Activities spanning across 2 different geographic locations consisting of different business applications
• Application publishing and streaming within Windows Server 2008
• Troubleshooting issues related to Citrix Presentation Console server 4.5, Citrix XenApp 5, XenApp 6 and Citrix Access Gateway
• Assistance in the migration from RSA to Swivel PinSafe for Remote login Authentication through Citrix
• Involved in management reviews that dealt with reporting based on Application Usage, Server Utilization and Concurrent License Activity
• Configuring Policies based on the requirements and applying the necessary filters
• Microsoft Exchange Server 2007 management
• Windows 2003/2008 Active Directory management, User administration in Oracle Database Server.
• Symantec Enterprise Vault Administration
• IBM Tivoli and Solaris data restore (Snapshot and daily backup)
• Symantec Backup Exec 2010 restore
• RSA Token Server Administration
• Remote infrastructure support through Altiris, CA DSM , Dameware & RDP
• Action tickets via the Ticketing tool : BMC Remedy V7.5 (Based on ITIL Standard)
• User Administration in Blackberry Enterprise Sever
• Managing print server & configuring printers, scanners in the domain.
• Monitoring Network of all seven Maersk Oil & Gas Business Unit, through Nagios and WhatsupGold! Tool
• Security audit on mails that has been captured by Mail Marshall Server
• Updating the documents that relate Standard Operating Procedures based on the changes that are provided by the Stakeholders and update it to all the team members on a daily basis
• Taking into account the incidents that have been escalated and action them appropriately based on their priority in a professional manner
March 2010 – August 2010 e4e BUSINESS SOLUTIONS PVT. LTD, Chennai, India
Technical Support Engineer - Level 2
Roles and Responsibilities
• Worked as an Enterprise Support Agent for Symantec Ghost (Corporate Version)
• Imaging(Backup and Restore) of PCs through various means(ad hoc and via remote administration)
• Guide System and Network Administrators around the globe who utilize Symantec Ghost
• Published an article to resolve an issue with Ghost
http://www.symantec.com/business/support/index?page=content&id=TECH138576
• Activity on Symantec Support Website
https://www-secure.symantec.com/connect/user/venkatanathan
• Provided to Floor support for fellow supporters of Ghost and also imparted Knowledge Transfer based on the inputs derived from the developers.
• Handling escalations from various customers and assisting them by pacifying them and troubleshooting the issues that have been pending for a long time or those not which have not been followed up in the appropriate manner
June 2009 - August 2009 Complete Genius Financial, London, United Kingdom
Software Developer Intern
Roles and Responsibilities
• Worked with Complete Genius Financial as a software developer intern.
• Was involved in the development of their website Planet Innovations, on climate change.
• Website was coded in Python using Django framework and Google App Engine.
• Required the understanding of basic CLOUD Concepts and then making use of it in that for requirements that were at hand
• Liaising with other nationalities who were also pursuing their internship and collaborating the project into one
June 2008 – September 2008 Sutherland Global Services, Chennai, India
Technical Support Executive L1
Roles and Responsibilities
• Customer Support for Dell and Symantec
• Issues pertaining to the various portable series of computers launched by Dell Inc.
• Queries and troubleshooting issues related to viruses with the help of Symantec Antivirus
• Understanding of what Customer satisfaction meant and the ways to achieve it
• Understanding of Core IT and non IT issues and pacify them in the correct manner
ACHIEVEMENTS
• Top Performer Award : September 2011
• Secured fourth position in the II SEECS Programming Competition organized by IEEE Branch at Queen Mary University of London, United Kingdom
CERTIFICATIONS
• Red Hat Certified Engineer – Enterprise Linux 5
• Citrix Certified Administrator – XenApp 5 for Windows Server 2008
• Microsoft Certified Information Technology Professional – Windows 7 and Enterprise Administrator on Windows Server 2008
EDUCATIONAL QUALIFICATIONS
September 2008 – September 2009 Queen Mary, University of London, United Kingdom
MSc Software Engineering – 66.0 CGPA (2:1)
June 2003 – May 2007 SASTRA University, India
B.Tech Electronics and Instrumentation – 82.9 CGPA (1st)
EXTRA-CURRICULAR ACTIVITIES
• Basketball representation for SASTRA University, India
• Executive Representative for Department of Electronics and Instrumentation, SASTRA University, India
• Associate Editor of ‘ARTNAY’, Department Magazine at SASTRA University, India
• Was a part of a 4 member that was selected for the Job Profiles restructuring within AP Moller Maersk Global Service Center, Chennai, India
SKILLS AND INTERESTS
• Languages: English (fluent), Tamil (fluent) and Hindi (fluent)
• Operating Systems: Windows Server 2003, Windows Server 2008, Windows XP, Windows VISTA, Windows 7
• Applications: Microsoft Office 2003/2007, Symantec Ghost, Symantec Backup Exec, IBM Tivoli(TSM)
• Remote Tools: Computer Associates’ DSM, Symantec Altiris, Dameware
• Ticketing Tool: Incident Management Console on Remedy 7.5 (ITIL Standard), Titan
• Programming Language: Core Java
• Sports: Represented SASTRA University for Basketball during the study period for my Bachelors degree
REFERENCES WILL BE PROVIDED ON REQUEST
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