Engineer Technical Support

SUBHASHINI.V

No: **, Murugan Koil Street

Ayyapa Nagar,

Ayyapakkam,

Ambattur, : 996-***-****

Chennai – 600 077 : ***********@*****.***

Objective

To work in the most challenging position with an organization that provides ample opportunities to learn and to contribute.

Academic Qualification

Bachelor of Business Administration

University of Madras – 60% (2004 - 2007)

Diploma in Electrical and Electronic Engineering

Grade - First class with Honours - 82%

V.Ramakishna Polytechnic College, Chennai. (1999 - 2002)

S.S.L.C

Grade- First Class with 65%

St.Kevins Anglo Indian High School, Chennai. (1999)

Technical Skills

Operating System : Win XP,MS DOS and MS Office

Other Package : AutoCAD 2000

Typing Skill : English – Higher

Professional Experience

Company : Oceanic Consultants Pvt Ltd

Designation : Customer Relation Officer - Overseas Education

From Jan 2011 – June 2011

Role : Provide admission, VISA, Accommodation and travel

Information based on individual student and country wise.

: Maintain Students documents up to date.

Company : New Horizzons Overseas Educational Consultancy

Designation : Overseas Educational consultant for students

From March 2008 – May 2009

Role : Providing admission information of overseas universities

and colleges based upon the student profile.

: Providing guidance for student Application, Visa (F1),

Educational loans, Accomodation, and traveling

arrangements.

: Managing office administration including maintaing

student datas, arranging classes for IELTS,GMAT and

TOEFL

Company : Sutherland Global Services

Designation : Customer Support Executive for the process United

online – ISP mailing solution team

From September 2006 – September 2007

Role : Providing floor support as required.

: Productivity of 20 mails per hour (mail count)

: Providing members account information like balance hours

for their subscribed scheme, next renewal date, activation

and deactivation of their account.

: Rites to credit and debit the months and money

respectively as per the members request and process

procedure.

Company : SIFY Limited

Designation : Technical Support Executive for mailing solutions

From April 2005 to September 2006.

Role: : Domain registration, web hosting and troubleshooting for customers who have taken mailing solutions from SIFY.

: Support Engineer for mailing solutions, for the

Department Enterprise Application Services (EAS) which

deals with only corporate customers

: Back end operations for servers that have been managed

by SIFY especially for Mail transactions.

: Handling Escalation Calls & Mails.(FIC)

Designation : Technical Support Executive for Dialup Connectivity

From October 2004 - March 2005.

Role : Trouble shooting for Dialup Connectivity – Browsing,

connectivity, configuration of modem and O.E.

Company : Naveen Alarm Systems India (P) Ltd., Chennai.

Designation : Executive-Business Coordinator

From March 2003 to September 2004.

Role : Coordinting with projects - Quotations, Order, Payment

Followups, Documentation and closing queries of the

customer.

Major Strength

ØPunctuality

ØHard Working

ØSincere and Honest

ØWilling to learn and accept challenges

Personal Info

Father’s Name : Mr. R.VithyaPathy

Date of Birth : 17th June 1982

Marital Status : Married

Mother Tongue : Tamil

Languages Known : Tamil, English

Place:

Date: (Subhashini.V)

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