Customer Service Data Entry

Letitia Chapman

**** ********* ** #*, ************, Indiana 46229 317-***-**** or 317-***-****,ext 360, message phone only ***.**************@*****.***

SKILLS

Microsoft Word

Leadership

Copy/Fax Machine

Microsoft PowerPoint

Teach/Train others

Filing

Microsoft Excel

Customer Service

Mass Mailings

Microsoft Outlook

Confidential Record Keeping

Proof Reading

Problem Solving

Switchboard

Data Entry

Team Player

Work Well Independently

EXPERIENCE

Executive Assistant Internship

May 2011-May 2011

Hawthrone Community Center, Indianapolis, Indiana

Performed data entry in Access and Excel; oversaw outlook emails and voice mail; scheduled meetings with event planner of Eastern Star for Cancer survivor banquet; set-up room for volunteers to prepare handout material for surrounding neighborhoods

Document Controller Specialist

Mar 2010 – Mar 2010

McGraw-Hill via AppleOne Employment Service, Indianapolis, Indiana

Proofed pre-packs received with test data; logged in tests for scan preparation

Financial Aid Work Study

Oct 2009 – Dec 2009

Martin University Financial Aid Department, Indianapolis, Indiana

Filing, assisted with mass mailings, answered phones; ran errands to bursar and other departments; followed directions, data entry; kept confidential records

Tax Analyst

Apr 2007-Oct 2007

Westaff Temporary Service, Indianapolis, Indiana

Department of Revenue Collection Department: Responded to incoming calls in relation to taxpayers monthly to yearly taxes; problem solved any and all tax related questions; received tax checks and responsible for ensuring amounts to appropriate tax periods

Receptionist

Department of Criminal Justice: Answers switchboard phone calls and responded to customer inquiries; processed and distributed internal and external mail; performed customer service duties for Criminal Justice Department

Senior Store Dispenser

Aug 2002 – Mar 2007

Dr. David Tavel Family Eye Care, Indianapolis, Indiana

Increased store sales volume through telemarketing to former patients, responsible for store merchandising, displays, and promotions; managed store for a year independently; assisted patients with scheduling, measurements, and insurance claims; performed technical pre-patient testing for best optical solution; prepared and updated patient files in compliance to HIPPA; developed and provided training for other store receptionists

EDUCATION

B.A. Business Administration

Martin University, Indianapolis, IN - G.P.A 3.37

September 2002-May 2010

Indiana Business Support Certificate

Training, Inc., Indianapolis, IN

April 2011-August 2011

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