Customer Service Manager
Resume:
James B. Lee
********@*****.***
Objective: Seeking a position in a company to use my current skills and willingness to learn and be trained in skills as needed. The enthusiasm and ability to work well with others offers your company one more great team member.
Employment:
STAR HOME HEALTH SERVICES, INC. November 2011-current
Administrative Assistant
Duties: order medical supplies, order office supplies through Quill, secure signatures from doctors, intake of calls, data entry daily, responsible for inventory of supplies, set up webinars, make appointments, and utilize Microsoft daily. General office duties such copying and faxing.
Employment:
Pioneer Gardens: December 2007- November 2011
IT Coordinator
Duties include installing all software and security anti-virus protection. Also repairing and troubleshoot all computer problems, Xerox machines, fax and Avaya phone systems. Keep inventory of all electronic and technical equipment. I am efficient in Microsoft suite, Quick books 2007 and Tenant Pro 7. Assisting in all areas where my help is needed.
24/7 Discovere copies: June 2007 – December 2007
Computer imaging specialist
Duties includes scanning documents unto the web using LAW 5.0 program to make all documents visible without having to physically pull files. QC (quick check) documents to make sure they’re accurate .Export and importing documents monitoring blowbacks. Assisting in all areas where my help is needed.
Shore bank: February 2005 – March 2007
Loan operations department
Duties include payment processing for all loans generated into the system, filing, document imaging, and customer service representatives which require interaction with numerous real estate agents, lawyers at many law firms and title companies. Assisting in all areas where I’m needed.
LaSalle Bank: March 2004 – February 2005
Wholesale lockbox department
Duties include processing of mortgage ABN AMRO payments and large corporation accounts and data entry.
Results Technology: November 2002 – November 2003
DeKalb, IL
Customer service representative floor manager
Duties: Selling insurance to customers, floor manager of 42 reps, assist the floor with irate calls, and resetting the time zones for leads.
Roosevelt University: August 2000 – February 2001
Admission office, Principle Clerk
Duties include answering inquiry call from prospective students, keeping inventory of materials sent out to students such as course catalogs and class schedules.
Education: Bogan Tech. High School (Diploma)
Northern Illinois University
Skills: Microsoft suite, Tenant Pro 7, Quick books, Microsoft FrontPage and expression web
Activities: Percussionist, bowling, football, baseball and basketball
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