Telecommunications Specialist

*** ***** **** ***** • COLUMBIA, SC *****

347-***-**** ************@*****.***

BENITA L. BENTON

(Planning to relocate to Queens, New York)

PROFILE________________________________________

Highly skilled technician with nine years experience in Telecommunications. Qualified in troubleshooting and providing quick solutions, with the ability to work under pressure and exhibit strong communication skills.

KEY SKILLS________________________________________

Operating Systems: Microsoft Windows XP, Windows 7, Windows Vista, UNIX

Software: Microsoft Office ( Word, Works, Project, PowerPoint, Excel, ACCESS) Front Page, Photoshop, Novell Group Wise, Netscape, Internet Explorer

Languages: SQL, ORACLE, C++, COBOL

Preventive maintenance on computer systems including software backups

Currently seeking certifications in CompTIA Network +, CompTIA A+, CCNA

Supervisory experience in technical environments

EDUCATION

Telecommunications Systems Management, 2011-Present

Midlands Technical College, Columbia, South Carolina

Bachelor of Science, Computer Information Systems, 1999

University of South Carolina, Columbia, South Carolina

EXPERIENCE

2001 – 2010 AT&T, Columbia, South Carolina

Engineering Assistant, 2009–2010

Provided technical support for three engineering personnel and frequently interacted with mechanized systems, including formatting and inputting transactions or data, analyzing, updating outputs and resolving discrepancies.

Developed, drew, and maintained technical records associated with Feeder Administration such as cable facility charts, pair group displays, demand and facility charts, cable counts, cable fill summary, and route layouts.

Prepared documents for plant work authorizations, including requests for market and development studies, schematics, key maps, authorization detail sheets and engineering administration system input documents.

Electronic Technician, 2001–2009

Initialized service, maintained, and made routine tests on switching equipment including Nortel-DMS 100/200 and 5ESS, facilities including DSL, DS0, T1, T3, trunks, special service, message, and carrier circuits to ensure quality service for customers.

Implemented upgrade of Nortel DMS-100 PBX with additional memory and performed all necessary tasks to support new software load. Fixed table audit errors and PM loading tasks meeting all deadlines with no unscheduled outages.

Worked with vendors on specifications for equipment installation and worked independently with technicians, and technical support to troubleshoot circuits. Analyzed defects, tested, and repaired telephone switching circuits and completed trouble tickets.

Benita L. Benton Page 2

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Transferred dedicated cables to VoIP and utilized proprietary software applications to provision circuits and exceeded certification quotas.

Performed Switch retrofits in a Lucent 5ESS/CDMA environment.

Maintained integrity of mechanized and manual records on facility and equipment assignments for POTS, trunks, and special services.

Initialized service on and configured Metro-Access DWDM, Cisco routers, Tellabs DACS, sonet multiplexers including, Redback, Avaya, Fujitsu, Lucent, and Nortel OC-X and DDM’S.

2000 - 2001 SC Department of Commerce, Columbia, South Carolina

Administrative Assistant

Updated the department’s intranet and internet websites and Access databases.

Provided backup phone support for IT support team for entire agency, routing trouble calls to specific areas of the IT support team.

Created web pages utilizing Front Page and Photoshop, and assisted with creating user instruction guides.

Maintained the IT division’s budget utilizing Excel.

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