HR Professional - SPHR

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Randy Bailey

................................... Profile ..........................................

* Skilled leader with a solid record of success founded on commitment, versatility, a results-oriented performance style, and principled work ethic.

* Human resources professional with hands-on experience in fast-paced, diverse industries:

- Global Logistics - operations/training (union shop)

- High-tech - semi-conductor (managing on-site temp staffing)

- Warehouse/Distribution - (300+ population; high % of Spanish-speaking only staff)

- Retail - (multi-state 60+ locations)

- In-bound Call Center - (100+ full-time and part-time)

* Proactive partner and team-builder with expertise in recruitment, employee relations, compensation, counseling/coaching, benefits administration, training and performance management.

* Excellent research and writing skills; articulate ideas clearly and concisely.

...................................... Experience .......................................

GOLFSMITH INTERNATIONAL, INC., Austin, TX - Headquarters 1999 to 2007

GOLFSMITH INTERNATIONAL, INC. 2006 to 2007

Human Resources Project Manager

* Partnered with organizational leaders to identify meaningful HR metrics, employee and management training, employee relations programs and performance policy assessment.

* Project Manager over redesign of company bonus plan for all full-time staff, up to and including "C" level executives. Accomplished initiatives on time and on budget.

* Participated in formulation of employee survey, employee handbook, company mission and company vision statements.

* Launched innovative HR processes, dramatically improving internal guest satisfaction and productivity, while decreasing operating costs by thousands.

GOLFSMITH INTERNATIONAL, INC. 1999 to 2006

Senior Human Resources Representative

* Consultant with participative management style, counseling staff from executive to entry-level.

* Created, implemented, and enforced Human Resources policies and procedures, conducting disciplinary actions and dismissals in partnership with management/legal.

* Served as coach and counselor for personal and career transitions within the company.

* Improved organizational effectiveness and legal compliance by streamlining transactional HR processes and procedures.

* Experienced in the set up and implementation of all benefit plans.

* Within three years, cut average workers' compensation cost per claim to $1,587, annual claim count from 157 to 23, and total annual losses to less than $59K.

* Implemented proactive safety programs, created culture of risk management and prevention.

* Authored Professional Codes of Ethics and Conduct, corporate announcements, as well as delicate business communication on behalf of CEO, CFO and other senior executives.

* Attended various human resources seminars and webinars, staying abreast of the latest legal and professional advances in the field.

* Routinely participated in recruiting functions; created job descriptions, internal and external job postings, initiated job offers, and conducted new-hire orientations.

TRC STAFFING, INC., Austin, TX 1997 to 1999

Operations Manager

* Supervised and assisted in screening, selection, and placement of 400+ consultants for Applied Materials, Austin during two month period in 1997.

* Ensured that service levels, financial goals, and objectives were met or exceeded.

* Guaranteed company metrics alignment including; "Time to Fill," "Quality of Hire," and "Client Satisfaction."

* Maintained and grew customer base by developing strong relationships, and closely managing customer service and consultant performance levels.

................................. Additional Experience ...............................

KELLY SERVICES, INC., Austin, TX 1996 to 1997

City Operations Manager

* Accountable for managing operations of two city offices, including a staff of eight, with overall responsibility for recruitment, staff development, and service execution.

* Oversaw administrative and light industrial staffing for varying industries.

* Served each customer with an unwavering commitment to excellence, integrity and trust.

........................................ Education ...................................

*Master of Science in Management coursework, Southern Nazarene University, Bethany, OK

*Bachelor of Arts in Speech Communication/Business, Southern Nazarene University, Bethany, OK

................... Certifications / Training / Foreign Languages ....................

* Certified Senior Professional in Human Resources (SPHR)

* Intermediate User: Microsoft Word, Excel, PowerPoint, Outlook, Visio, and Oracle HRMS

* Beginning conversational Spanish

.................................. Professional Assocations .........................

* SHRM, Society of Human Resources Management

* WorldatWork

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