Project Manager Customer

Amanda A. Hillock

**** ******* *****, **********, ** 630-***-**** ******.*******@*****.***

OBJECTIVE

To secure a position within a company that will provide me the opportunity to learn, grow, and succeed in a dynamic environment.

EDUCATION

Bachelor of Arts in Communication Studies, May 2006

Northern Illinois University, DeKalb, IL Emphasis: Media Studies

Minor in Spanish, Literature and Language

Northern Illinois University, DeKalb, IL

WORK EXPERIENCE

Project Manager, Icon Identity Solutions, Elk Grove Village, IL Summer 2007 to present

Manage all internal and external processes for the accounts assigned- includes overcoming challenges affecting the project, and managing through problems and delays to successfully get the project back on track

Schedule all activities and milestones required for successful completion of a project based on strict timelines

Consistently rated among the top Project Managers based on profit margins, customer/vendor relationships, and ability to receive payments in a timely matter.

Cocktail Server, Rizzo’s Bar, Naperville, IL October 2009-June 2010

Greeted and welcomed all guests in a pleasant and professional manner.

Provided timely cocktail service in a friendly and courteous manner.

Kept assigned areas clean and empty of glasses and bottles.

Met the attendance guidelines of the job and adhered to regulatory, departmental and company policies.

Server/Bartender, California Pizza Kitchen, Oak Brook, IL Summer 2005 to summer 2007

Met customer needs and expectations by delivering exceptional service

Trained new employees on ALOHA system, serving techniques, and serving etiquette

Managed bar inventory weekly

PROFICENCIES

Excellent negotiation skills and experience in developing strong customer and vendor relationships.

Excel in managing timelines, including tracking through each phase of project

Persuasive communicator with well-developed presentation skills

Creative problem solver with the ability to manage a diverse range of accounts, resolve conflict, and improve morale in a team atmosphere

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