Customer Service Sales

MARGARET MONDS

907-***-**** ***************@*****.**

Objective

To make sure the customer is happy with the products and services offered while protecting the bottom line and best interests of the company.

Profile

Highly adaptable, motivated, personable, professional businesswoman with many years of Customer Service related skills specializing in diplomacy and tact with professionals and non-professionals at all levels. Flexible and versatile in any business environment with diversified experience including, but not limited to, producing and handling accurate money reports, blue prints, floor plans, and building orders for products and handling sensitive, confidential records. Thrives in high pressure situations and deadline-driven environments while maintaining a relaxed workplace setting. Unceasing desire for knowledge which allows for excellent team-building skills and a talent for quickly mastering technology.

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare weekly, monthly reports. Customer files updated and current so that we are able to meet tight deadlines.

Author professional correspondence to customers and vendors.

Design and deliver series of options for clients personal and business needs.

Conduct small-group sessions on new products and offers.

Communicate products to clients using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs, as well as all office equipment.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service.

Develop and implement strategic marketing plans for different styles of business.

o Launched several different classes and information packets.

o Create special promotions, write/design print and in-house advertising.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations.

o Product rental/maintenance.

o Client scheduling.

o Finances: accounts payable/receivable, invoicing, budgeting.

o Supervision of an average of 30 employees.

Employment History

02/2012-08/2012 Anchorage Midtown Hilton Hotels: Embassy Suites/Hilton Garden Inn/Homewood suites/Hampton Inn – Anchorage, AK. Sales & Catering Coordinator

10/2010-02/2012 Hilton Garden Inn– Anchorage, AK. Sales Coordinator

11/2007-03/2009 Giant Don’s Flooring America– Anchorage, AK. Designer/Sales

09/2006-11/2007 Chilkoot Charlie’s – Anchorage, AK. Server

01/2006- 09/2006 Law Office of Darryl L. Jones Anchorage, AK. Case Manager/Legal Secretary

02/2005-03/2006 Michaels Arts and Crafts Anchorage, AK. Front End Supervisor

Education

02/2012 Certified Hospitality Supervisor Certificate

08/2002-12/2002 University of Montana

08/1998-05/2002 Anchorage Christian Schools

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