Customer Service Management
Resume:
Joseph W. Saye
Spokane, WA, **203
509-***-**** ************@*****.***
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Summary
I'm a natural born leader and a quick learner with extensive computer and customer service experience. I am driven and have a strong work ethic.
EDUCATION
Metropolitan State College of Denver
Bachelor of Science degree in Aviation Management with a minor in International Business.
Graduation: 05/12 GPA 3.4/4.0
Relevant Coursework-
Aviation Law & Risk Management, Principles of Accounting, Airline Planning, Principles of Finance, International Finance, Organizational Management, Advanced Accounting, Airline Management, Airport Planning Management, Airport Planning Management II, General & Business Aviation.
Certificates & Licenses-
Aviation Security Certificate, National Incident Management System Certificate, Americans with Disabilities Certificate, Private Pilot License.
Clubs & Organizations-
Metropolitan State College of Denver Vice President of the 2011-2012 American Association of Airport Executives student chapter, Aircraft Owners and Pilots Association.
EXPERIENCE
Flight Training International, Inc. Denver, CO Intern 05/15/11 – 05/20/12
Coordinated schedules for instructors and students for flight training.
Redesigned student packets, maintained database, ensured all paperwork was compliant with federal regulations, and properly assembled flight manuals.
Hampton Inn Denver, CO Front Desk Attendant 09/17/10 - 10/20/11
Checked customers in and out while maintaining a high level of customer service.
Oversaw the training of new front desk employees.
VOLUNTEER WORK
Blood Drive
Adopt A Family
Santa Express
Ronald Mcdonald Foundation
Colorado Aviation Business Association Aviation Saves
Denver International Airport Full Scale Emergency Exercise
2011 American Association of Airport Executives Annual Conference
2012 American Association of Airport Executives Annual Conference
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