SANGITA SAHOO

Senior Business Analyst

*** ** ******** ***, ***#501, Topeka, KS 66606

210-***-**** i6eqjv@r.postjobfree.com

CAREER HIGHLIGHTS

More than 7 years of experience with established professional credentials in the software industry

Performed planning and estimation for large scale projects

Served as business/functional analyst on multiple projects, gathering requirements and creating As-Is and To-Be Process flow diagrams

In-depth knowledge of Requirements Engineering, Risk engineering, data mapping, data modeling and Use Case Diagrams

Acquired extensive experience in Store Systems, Web Applications and Mainframe systems with proven expertise in banking and retail lines of business

Provide support for Project Assessments, Incident Management, Problem Management, Enhancements, Service Level Agreements, Release Management and Change Management.

Handled projects related to Insurance, Banking and Retail lines of business handling responsibilities ranging from QA Lead, Business and Functional Analyst.

Executed unit, integration, system, functional, regression, data-driven, batch, database, user acceptance, and end-end testing

Focused on third party vendor applications including First Data Resource (FDR), Fidelity, eFunds, ALG, Personix, Harland Clarke, Total Systems, SM10 for Credit Card and Deposit applications

Demonstrated in-depth understanding of SQA Techniques and profound knowledge on SDLC (Waterfall, Scrum, Agile, Iterative Methodology) and Software Testing Life Cycle (STLC)

Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously and coordinating with different teams at different geological locations.

TECHNICAL EXPERTISE

Operating Systems MS-DOS, UNIX and Windows 95/NT/2000/XP/VISTA

Languages C, C++,JAVA,COBOL,VB Script, SQL, Oracle

Packages MS Office (Excel, Word, Power Point, Access,Visio)

DBMS DB2

Utilities TSO/ISPF

Testing Tools Quality Centre, Quick Test Pro, Test Director, Rational Functional Tester, Rational Test Manager, Rational Manual Tester, Clear Quest

Other COBOL,JCL, CICS, XL Macros, Eztrieve, Microsoft Visio

Special Software STARTEAM/Visual Source Safe

Software change and configuration management system

Toad

Database development and administration software

AWARDS AND RECONGNITION

Received “Galaxy of Thanks” award for outstanding contribution to the team and maintaining excellent client relationship

Received numerous emails of appreciation from clients for several successful projects

handled and managed

CERTIFICATION

Fellow Financial Software Institute (LOMA)

LOMA 286-Principles of Financial Services and Products

LOMA 305-Personal Financial Planning

PROFESSIONAL EXPERIENCE

Payless Shoesource/CBI, Topeka, Kansas Senior Business Analyst, Feb 2011 – Present

Retail Operations and Store Development (ROPS)

Served as Senior Business Analyst for Retail Operations (ROPS) and Store Development for Back office and Point-Of-Sale handling planned support releases along with several production defect fixes, annual survey, legal & compliance changes and several reports fixes.

Responsibilities:

Interact with Business Partners for project assessment and gathering requirements.

Determine business/functional requirements. Create Small Project Plan, SRS for different efforts.

Collaborate with IT team for Proper Prioritization of all changes and communicate

with the Business to finalize the content for each release and communicate project

status.

Provide support to update Service Level Agreements annually by coordinating with

Business and IT team.

Provide support for Incident Management, Project Assessments, Problem

Management, Enhancements, Release Management and Change Management.

Perform gap analysis of existing system.

Gather estimates from Dev and QA team to evaluate benefits of new system.

Create requirements in Quality Center and As-Is, To-Be documents and Use Cases in

Blue print Requirements Center.

Communicate to the Dev and QA team on Requirements change.

Gather approvals from Business and other stakeholders on requirements baseline.

Coordinate with QA, Dev team on requirements clarification.

Participate in Test Scenarios and Code review.

Coordinate with the Dev and QA team and drive to deliver quality product within

schedule.

Coordinate and Collaborate with Other Areas like PeopleSoft, CRM, BI, RSA, IT

Security, Corporate Inventory, Tax Dept, Marketing and Store Communication for

different efforts.

Build Implementation plan and conduct User Acceptance Testing.

Perform post production validation and follow up with retail Payless stores.

Communicate Issue Report on production Incidents and drive the team to complete

the task in a timely manner.

Worked on several CRM, Top Sales and Picture tagging adhoc high priority report fix efforts.

Performed Project Management activities for several efforts

Worked on Business process documentation for Group Leader on boarding process.

Create training documents in co-ordination with Learning and Development.

Perform UAT and regression testing for different efforts.

Environment: Requirement Center, Quality Center, Web Services, Java, .Net, SQL,DB2,DOS,MS-Windows XP, MS-Office, MS-Visio, Oracle 10

Harland Clarke, New Braunfels, Texas Senior Business Analyst, Dec 2010 – Feb 2011

Served as Senior Business Analyst for Retail Operations projects offering products and services offered by Harland Clarke on store systems and ecommerce & CRM Portal websites of different retail clients.

Responsibilities:

Provide support for Weekly release management testing for different retail clients

ecommerce sites supported by Harland Clarke like Walmart, Sam’s club, Mary Kay

Connection, Costco, Staples etc.

Determine user/business/functional/non functional requirements. Create vision,

scope, use case documents, business process models and use case diagrams.

Perform gap analysis of existing system by creating As-IS and To-Be flows and

evaluate benefits of new system.

Create Test cases in QC for multiple retail based web sites.

Create User Stories for different scenarios.

Perform functional, smoke and regression testing.

Report defects in QC and involve in defect management.

Build and deploy in different test environments.

Environment: Quality Center, Agile ,Web Services, Java, .Net, SQL,DB2,MQ,MS-Windows XP, CICS, MS-Office, MS-Visio, Oracle 10, My SQL Server 2000

United Services Automobile Association, San Antonio, TX Senior Business Analyst May 2007 – Nov 2010

Senior Business Analyst for a $17M large scale Debit Card Conversion program with multiple projects. This effort involved in replacing old vendor system to new vendor processing systems and as well as creating an in house servicing platform.

Responsibilities:

Determine user/business/functional/non functional requirements. Created vision, scope, use case documents, business process models and use case diagrams.

Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Performed gap analysis of existing system by creating As-IS and To-Be flows and

evaluated benefits of new system. Used several Six Sigma best practices like SIPOC,

VOC, and CTQ for requirements gathering.

Primarily responsible to manage Business Partner’s requirements and communicate back the project status.

Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.

Reviewed technical designs created by IT developers against functional specifications.

Worked with QA team to design test plan and test cases for System Testing and User Acceptance Testing (UAT).

Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

Collaborated with Marketing teams and third-party vendors to facilitate communication for successful project.

Performed Impact Analysis of Change Request (CR), communicated to project stakeholders, gathered estimates and provided recommendations to project management.

Created several analysis documents like Page Specifications, Status Matrix documents

and also created documentation for training. Acted as Proxy for Project Managers in

their absence.

Provide leadership/assistance to Junior BSAs and suggest process improvements.

Served as proxy for Project Managers.

Environment: Quality Center, Star Team, Web logic, Web Services, Java, .Net, SQL,DB2,MQ,MS-Windows XP, CICS, IBM OS/390, XML, MS-Office, MS-Visio, COBOL,JCL

Citi Cards, Chennai, India Business Analyst July 2005 till May 2007

Citi Cards uses International Bank Card System for their core banking systems. Served

as Business Analyst gathering requirements from Business Owners by facilitating

requirement sessions, created business Requirement Document, Use Cases and

diagrams by using MS Visio. Involved in Conversion requirements from SM10 to FDR.

Responsibilities

Created Business Requirement Document by facilitating Requirement Session with

Business owners.

Performed gap analysis by creating As-IS and To-Be process flows.

Created Use Cases, Use Case Diagrams and Functional requirements.

Collaborate with development and testing team to resolve their queries on

requirements.

Upload baseline deliverables into Visual Source Safe (VSS)

Review technical Designs and Test scenarios and provide sign off.

Attend defect meeting and help test lead prioritize defects

Execute UAT test cases along with Business users.

Perform impact analysis on Change Requests and document it.

Participate in Production Validation Plan and document the cost to benefit analysis.

Analyze Production defects and identifying their causes

Environment: Visual Source Safe,J2EE,Java, .Net, SQL,DB2,MS-Windows XP, CIS, IBM OS/390, XML, MS-Office

Bank of America, Chennai, India Business Analyst June 2004 till July 2005

Business Analyst for Credit Cards online applications provided by Bank of America

with back end as Total Systems (TSYS) mainframe screens.

Responsibilities

Created Business requirements by facilitating requirement sessions with Business/product owners.

Created As-IS and To-Be process flows and performed gap analysis of existing system.

Upload reviewed deliverables into Visual Source Safe (VSS)

Use SQL Queries to retrieve data using TOAD.

Created use cases, Use Case Diagrams and Functional requirement documents.

Performing Quality Review for the different project deliverables like technical designs, test plan, test cases.

Analyze Production defects and identifying their causes

Environment: Visual Source Safe, TOAD, J2EE, Java, .Net, SQL,DB2,MS-Windows XP, CIS, IBM OS/390, XML, MS-Office

EDUCATION

BACHELOR OF ENGINEERING IN COMPUTER SCIENCE AND ENGINEERING University

College of Engineering, Burla, Orissa, India: 2004

PROFESSIONAL TRAINING

Trainings Attended:

o Store Systems:2011

o Requirements Center:2011

o Credit Cards Concepts and process-2008

o Change Controls training: 2008

o Agile Technology Training-2008

o Overview of Banking concepts: 2008

o Latest Banking trends: 2008

o Banking Concepts: 2007

o Six Thinking Hats: 2007

o PROPEL: 2007

o SIX Sigma: 2007

o TBEM: 2007

o QMS: 2007

o Basics of COBOL and JCL: 2005

o Basic Concepts of Ab Initio: 2005

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