Technical Writer, Prosal Coordinator

ELIZABETH BIGGERS

P. O. Box **, Madison, AL *****

Phone: 256-***-**** ; E-mail: i5t0b4@r.postjobfree.com

* * * EXPERIENCED TECHNICAL WRITER/PROPOSAL COORDINATOR * * *

SUMMARY

Experienced Information Technology (IT) professional with over 10 years experience in all phases of project and technical documentation and proposals.

EMPLOYMENT HISTORY

MADISON ANIMAL RESCUE FOUNDATION, MADISON, AL - OCTOBER, 2009 - PRESENT

The Madison Animal Rescue Foundation is a non-profit foundation that will build a new rescue-friendly animal shelter for the city of Madison, Alabama. Madison ARF is run jointly by a Board of Directors and volunteers.

* Foster Parent, Cats/Kittens, Dogs/Puppies - Fostered 39+ pets until forever homes could be found them

* Veterinarian Records - Update and track vet records for over 300 pets in foster care

* Critical & Emergency Care Pickup Provider - Provide care for sick, injured, nursing, and weak pets

* Assist the organization in fundraising events, public awareness, foster home placement, adoption events, grants

DRS TEST & ENERGY MANAGEMENT, HUNTSVILLE, AL - SEPTEMBER, 2007 TO OCTOBER, 2009 (2 YEARS)

DRS Technologies is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide.

Proposal Coordinator and Technical Writer

* Proposals:

1. Assisted in monitoring contracting websites and downloading various Requests for Proposals and their corresponding amendments.

2. Identified and interpreted proposals layout, production and delivery requirements.

3. Coordinated proposal layout and outlines with SMEs and technical writers.

4. Assisted with editing and proofreading of proposals.

5. Maintained ISO certified documentation of all proposal efforts, past and present.

6. Assisted in implementing and creating press releases for contract wins, new employees and company news

7. Assisted consultants and department leads in proposal research of current and archived proposals.

* Wrote, edited and evaluated technical documents and specifications to include:

1. Network design and server configurations; SAN storage configuration and management

2. Software and hardware applications in multi-site locations

3. Systems administration practices and systems integration concept and design

4. Users and Systems Administration guides, QA and Testing Procedures

Project and Technical Documentation Lead

* Internal Tracking System - Huntsville Employees

Managed and authored the design, operation, and documentation of a SharePoint system used to track employee training records

* Problem Tracking System - Internal and External Employee Hardware and Software Problems

Provided a system for employees to log hardware and software problems; Worked with sub-contractor to build an MS SQL database to provide a user interface for problem resolution and tracking; documented the software application, wrote the user's and training guides to instruct employees on how to use the system

ITAC SOLUTIONS, LLC, HUNTSVILLE, AL - FEBRUARY, 2007 - AUGUST, 2007 (6 MONTHS CONTRACTOR)

ITAC Solutions is a professional recruiting firm headquartered in Birmingham, Alabama, serving clients throughout the United States and specializing in the areas of information technology, accounting, and office administration

Contractor, Support Intergraph's involvement with the Joint Technical Data Integration (JTDI) Project

* Data Center Support

1. Provided hardware, software, SAN and network configurations

2. Designed reviewed, and supported LANs and WANs; provided extensive technical documentation for various systems applications and hardware existing at multi-site locations

* Project Coordinator and Technical Writer

1. Wrote in-depth test procedures and technical documents.

2. Provided senior technical writing and systems integration testing

SANMINA-SCI, INC. - HUNTSVILLE, AL DECEMBER, 1997 - JANUARY, 2007 (10 YEARS)

Sanmina-SCI Corporation is a leading electronics contract manufacturer serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market.

* Data Center Manager - 2 Corporate Data Centers

1. Managed 2 data centers comprised of over 400 Windows and Unix servers, tape backup systems, 3-cabinet configuration SAN storage system, day to day systems and network administration, and supervision of technical staff

2. Wrote and maintained a complete hardware and software technical documentation library of existing equipment in both data centers and multi-site plant locations

3. Produced an in-depth Disaster Recovery Plan (DRP)

4. Ensured the availability of client/server applications, configured new implementations, and coordinated the integration into existing systems

5. Developed processes and procedures for ongoing management of the server environment.

* Trainer/Instructor - Windows Systems Administrator and Instructor

1. Wrote course material and provided training courses for Windows operating systems and networks

2. Supervised training staff comprised of 12 instructors

* Team Lead - Corporate Project Management Office (PMO)

1. Assisted with the establishment of a PMO with 150+ Project Managers and projects ranging from $50,000-$1mill+

2. Utilized Project Management Institute's (PMI) methodology practices

ADDITIONAL EXPERIENCE:

Intergraph Corporation - September, 1989 - November, 1997 (8 years) - Customer Support Engineer

Intergraph Corporation is the leading global provider of engineering and geospatial software that enables customers to visualize complex data.

FORMAL EDUCATION

* BA, Business Administration with minor in Computer Information Systems - Florida Institute of Technology, Currently attending full-time; graduation pending, 2010

* Three Associates of Science Degrees - Calhoun Community College, Decatur, Alabama

1. Associates Degree, Computer Information Systems

2. Associates Degree, Business Administration

3. Associates Degree, General Education

* Other Certificates and Diplomas

1. Project Management Institute (PMI) Certificate - University of Alabama in Huntsville - Received certificate for attending and passing exams for 6 courses detailing PMI's industry standard methods for managing projects - Completed 160 hour course

2. Systems Engineering Certificate - University of Alabama in Huntsville - Received certification for Systems Engineering practices including: Requirements Development, Trade Studies and Decision Making, Risk Assessment and Management, System Validation and Verification, and Systems Analysis, Modeling and Simulation - Completed 5 weeks (40 hours each week) course

3. Medical Coding and Billing Diploma - Calhoun Community College - Completed 70 hour course

4. Pharmacy Technician Diploma - Calhoun Community College - Completed 50 hour course

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