Process/Project Manager and Analyst

Scott B Martin

***** ******** **** ******

Las Vegas, NV 89141

Phone: 702-***-****

E-Mail: ******.******@*****.***

Professional Summary

Experienced analyst, project and process manager with an extensive analysis/technical background and exceptional executive level interpersonal and communication skills. Summary of Qualifications Demonstrated initiative, resourcefulness and creativity in strategy and technology with exceptional urgency in production environments. Extensive use of Excel, Visual Basic, and SQL (Sybase, Oracle, FoxPro, MS Access, etc) to query and merge multiple data sources (i.e. customer db, results db, etc) to discover, explain, and improve deficiencies. Project Manager on all IT/Operations implementations and communicate between technical and non-technical key decision makers in all areas to effectively determine project direction. Set up champion/challenger testing (i.e. using random digit splits) in order to obtain measured gains in desired metrics (dollars collected, increased receivables, increased productivity, etc) and follow up to ensure ROI on changes. Create and implement predictive dialer filters and calling strategies to ensure champion/challenger integrity, including random digit splits and penetration guidelines. Facilitate meetings between Operations, Risk Management and IT staff in order to organize strategy definition, testing, and implementation to get buy-in from all parties and ensure smooth implementation. Conduct analysis on customer performance and demographics to forecast delinquency and decide direction of collection efforts to improve metrics. Subject matter expert on credit/collection systems, input tables, dialer technology, and analysis tools. Meet with operations staff to go over reports and explain how to analyze them on a go forward basis in order for managers to make decisions and give feedback based on the results of these reports. Standardize all production and productivity reporting into Excel based output for user understandability including associate performance appraisals, and bonus structure/dispersal. Implement and administer hardware and software on Cisco, AVAYA, Aspect, Davox, Melita predictive dialing systems in outbound, blended, and inbound environments.

Education

Kent State University ,

A.S Computer Science

University Of Akron ,

B.S Computer Science

Work History

2011 to Present

Wyndham Consumer Finance ,

MANAGER

2008 to 2011

Northern Leasing Systems ,

DIRECTOR

2004 to 2008

Credit One Bank ,

PRODUCTION STRATEGY / TECHNOLOGY IMPLEMENTATION

1997 to 2003

GLOBAL PROCESS MANAGER / DIALER ANALYST

1991 to 2003

General Electric G.E. Capital/G.E. Card Services ,

1995 to 1997

APPLICATION PROCESSING MANAGER

1994 to 1995

COLLECTION FLOOR SUPERVISOR

1991 to 1994

COLLECTION CONTROLLER ,

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