Customer Service Quality Control

***** ******** *** # *, ********* CA. ***** Phone 310-***-****

Danny Lewis Email *************@*****.***

Objectives: To secure position that offers career opportunities, responsibilities and advancement.

Certification:

Computer Electronics and Technologies diploma

Education:

High School diploma

Computer Learning Center diploma

Skills:

Operating Systems: Windows XP and Macintosh

Hardware troubleshooting

Excellent Customer Service Skills

Applications: MS Word, Excel, MS Office, MS Outlook, Lotus Notes.

Qualifications: Excellent communications skills, superb customer service skills, quick learner and ability to work with others.

Mission Critical Technologies (March, 2007, December 2009)

Toyota Motor Sales - Warranty Analyst

Support dealers by reviewing warranty claims for payment to ensure submission comply

with Toyota’s warranty policies and procedures.

Achieve acceptable claims processing and call objectives while maintaining a minimum

error factor.

Randstad (March, 2004, July, 2006)

Nissan- Consumer Affairs Supervisor

Facilitate weekly communication meetings.

Escalated call backs to resolve customer issues and concerns.

Conduct E-coach training to develop team members.

Nissan- Consumer Affairs Lead Agent

Contribute day to day support as a floor resource for consumer affairs agents helping to

provide exceptional customer service especially during high call volume.

Nissan-Regional Inbound Representative.

Provide customer assistance with technical information requests.

Respond to customer correspondence.

Coordination of dealer technical specialist for the purpose of customer vehicle repairs.

Provide assistance with expedition of parts related warranty issues for the purpose of

customer satisfaction, retention and buy back prevention.

Provide coordination assistance of dealership and Nissan technical help desk.

Apply goodwill decisions according to Nissan policies and procedures for the purpose of

customer retention and satisfaction.

Force Electronics (January, 2003, March, 2004)

Quality Control Representative

Customer service, inventory control, parts inspection and sales participation.

Microdyne Outsourcing (January, 1998, January, 2003)

Inbound Representative

Heavy phone technical support and customer service for internal and external hardware

devices.

Software support for Windows and Macintosh operating systems.

Assist customers with installation of hardware devices, software operation, e-mail support and maintaining customer satisfaction.

Aurora Electronics (June, 1995, January, 1998)

Device Inspector

Troubleshooting, configuring Macintosh, IBM and compatible systems.

Testing of peripheral devices, inspection of all parts and quality control.

Wynn Brothers Auto Parts (January, 1992, July, 1994)

Cashier

Customer service, inventory control, collaborate installation, sales and delivery.

Contact this candidate