LAURANCE M. TRUTHAN II

**** ***** ******** ***** • Hilliard, Ohio 43026

Home: 614-***-****

Cellular: 614-***-****

E-Mail: i4ji45@r.postjobfree.com

ITIL INFRASTRUCTURE INCIDENT / PROJECT MANAGER

AREAS OF STRENGTH & EXPERTISE

SDLC, PMI and Agile Project Management

Systems Implementation

Vendor Management

Client Needs Analysis

Continuing Process Improvement

Technology Rightsizing

Staff Training & Development

Budgeting & Expense Control

Inventory Management

Troubleshooting

Hardware Configuration

Software Configuration

Global Support

CAREER ACHIEVEMENTS

Reduced exposure $200 million annually through effective resolution and incident management operations Following ITIL process leading resolution and uncovering root cause on critical infrastructure failures. Escalating priority and documenting solutions and attempted measures to bring resolution. Assigning accountability and ensuring functionality of global network infrastructure across 8 lines of business. Reviewing continual process improvement, coordinated with Change Management and disaster recovery. Priority One Incident/ Severity Manager GTI … JP Morgan Chase

Global Wireless Project Manager implementing 802.11n Wireless Access across the Globe

Arranged access and Installation activities on four continents using third party contractors in bank facilities after hours. Coordinating implementation engineers, working with remote project managers to gain access and services. Reporting Status and overcoming obstacles to keep the project on track. JPMORGAN Chase -Global Wireless Project Manager.

Wireless internet and surveillance Project Delivery tied to Telecom Sales. Planning and deploying 802.11 broadband wireless internet services. Configuring internet routers and firewalls, 802.11 Wireless Access Points, Access controllers, captive portal pages, and access authentication services for W-iFi connectivity. Performing RF site surveys and coverage maps. Verifying coverage, Quality of Service, and deliverable wireless data rates. Provisioning client support and sessions with SNMP error reporting… Ohio Mesh Technologies Westerville OH.

Nationwide Project Delivery of Server and workstation installation and application deployment in 4-5 branches per week with each branch fully functional prior to next day opening Demonstrated new software profiles and applications to 375 staff (including branch managers, tellers and technicians) in branches throughout territory; included training on new workstations, printer operations, ATM, and Teller Cash Dispenser communications verification. Server Deployment Team Lead … Insight Enterprises (NSIT)

Circulated 11 sites (in mountain sites of upstate New York) to prove performance of newly built cellular tower sites; Conducted sweep testing on antenna feeds and microwave back- hauls to telco central offices, verified feed line installation, highlighted impedance characteristics at designated operating frequencies, plotted Smith Charts and S-Parameters of installed line lengths, using HP 8720C Network Analyzer, FLUKE TDR, and 7550 plotter. Cell Site Verification Testing Subcontractor … American Tower/Sprint

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE … Columbus, Ohio (Polaris) June 2011 to Present

Leading global financial services firm with assets of over $1.8 trillion; presence in over 60 countries with operations supported by over 180,000 employees

Global Wireless Project Manager implementing 802.11n Wireless Access across the Globe

Arranged access and Installation activities on four continents using third party contractors in bank facilities after hours. Coordinating implementation engineers, working with remote project managers to gain access and services. Reporting Status nd overcoming obstacles to keep the project on track.

OHIO MESH TECHNOLOGIES LLC Worthington, Ohio 2009 to Jun 2011

Regional Telecommunications agency selling WiFi, PBX, and broadband Services to the hospitality market.

Sales & Systems Integration Engineer

Configuring the Wireless edge of broadband Internet connectivity. From Site Survey to Project Delivery and installation. Configuring Internet routers and firewalls, 802.11 Access controllers Wireless Access Points, Captive portal pages, and access authentication services for WiFi connectivity. Performing RF site survey and coverage heat-maps verifying coverage, QoS, and deliverable wireless data rates. Documenting installations as built and configuring remote monitoring, Moved all site documentation to the Cloud sharing access to resolvers and stakeholders

JP MORGAN CHASE … Columbus, Ohio (Polaris) 2005 to 2008

Priority One Incident Manager Global Technology Infrastructure/Production Assurance

Directed 2nd and 3rd-tier technical support through resolution of high-priority outages; Across multiple lines of business - functions included root cause assessment, action planning and execution, tracking changes, communicatiin with regional management, and escalations and coordination of 3rd-party vendors.

Role placed focus on business continuity and reducing mean time to repair (MTTR) via “follow the sun”, coverage following ITIL incident management process

Effectively documented incident history capturing business impact, trending problems, and tracking changes; maintained multiple contact databases, IM messaging clients, paging group directories, multiple distributed systems infrastructure libraries, multiple ticketing systems. Driving Resolution & Collecting data on OS, storage, network, and natural disaster outages. Root Cause Analysis and input to Change Management and Disaster recovery

Practiced IT security best practices for rapid redeployment; proven ability to operate remotely and independently on encrypted laptops with secure RSA logins over wired VPN remote access, using regional call directors and VOIP Clients.

INSIGHT ENTERPRISES (NSIT) … Columbus, Ohio 2004 to 2005

Technology solutions provider serving global and local clients in 170 countries; currently world's largest software reseller; offers comprehensive portfolio also including hardware and value added services for clients in North America and U.K.

Server Deployment Technology Refresh Team Lead

Circulated territory (11 states) in customer facing project installing BankOne Teller Express software and hardware; scope of project comprised technology refresh project imaging Windows 2000 servers and XP desktops as well as conversion of Token Ring MAUs to Cat5 Ethernet LAN switches in retail bank branches. Provided complete project insight successes, milestones and expense reports to project sponsors. Directed local technologists in customer-facing position.

Guided installation of 4-5 branches per week with each branch fully functional prior to next day opening (team member of project with 23 teams successfully converting 1,500 branches and 18,000 machines in 6 months).

Demonstrated new software profiles and applications to branch managers, tellers and technicians in branches throughout territory; included training on new workstations, printer operations, ATM, and Teller Cash Dispenser communications verification.

OCLC, ONLINE COMPUTER LIBRARY CENTER … Dublin, Ohio 1981 to 2003

Not for profit computer service and research organization whose systems help libraries locate, acquire, catalog, and lend library materials.

Manager, Engineering Support Section, Technical Support

Coordinated all projects via execution of system development lifecycle (complemented with matrix management techniques); oversaw and ensured performance of 8 technical analysts and technicians repairing and upgrading PCs with seven different software builds.

Saved over $1.2 million providing expertise consulting on value added reseller (VAR) agreements with IBM, Dell, and Wyse computers; conducted comprehensive vendor and product evaluations, communicated custom hardware and software configurations, spearheaded compatibility testing requirements for OCLC product implementations, outsourced systems integration, and returned value for warranties targeted toward retail end users.

Eliminated costly 3rd-party service agreements via support of 300 CISCO routers nationwide; configured router IOS for TCP/IP address and firewall features, added memory, and managed spares inventory.

•Created user documentation, installation and test procedures for workstation and network upgrades in libraries nationwide; developed extremely concise content for general librarian consumption as well as implementing field procedures and SLAs amended to 3rd-party maintenance agreements.

Led initiative streamlining training process for new product introductions; employed in-house usability test lab to produce videos to cross-train internal help desk and field support organizations. Provided video reference for printed materials and flexible scheduling for group and individual training.

Reduced expenses $100,000 annually by responding to vendor recalls and engineering modifications in-house; also pursued credit on service agreements for services performed in-house.

“Green” Datacenter consolidation projects – Network longevity: Rewired power distribution systems in computer rooms (with zero downtime or service outages); removed and reinstalled new electrical feeds to 3 computer rooms, redistributed conditioned power reflecting downsized electrical requirements, and documented cables and layouts with Visio; rewired 1,200 office cubicles on campus with Cat6 Gigabit cabling from fiber risers; earned certification of cabling system using Fluke Wirescope performance tester.

Throughout tenure, consistently promoted from design engineer to technical analyst, supervisor, and section manager in hardware services, workstation support.

EDUCATION & PROFESSIONAL DEVELOPMENT

FRANKLIN UNIVERSITY … Columbus, Ohio

Business

DEVRY INSTITUTE OF TECHNOLOGY … Columbus, Ohio

Electrical Engineering Technology

Licensed FCC General Radio Operator

SDLC Project Management

PMI PMBOK, and Agile Scrum Techniques

ITIL V3 Incident Management

Interop TCP/IP

Member VMWare Usergroup ESX 3.5

Attended IWCE (International Wireless Conference Expo)

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