Customer Service High School
Resume:
Morris Benton
**** ******** ****** ***********, *******, 32317, United States
******.********@*****.***
CAREER OBJECTIVE
• To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
PROFESSIONAL EXPERIENCE
Equal employment opportunity (EEO) Tallahassee Florida, United States September 2009- May 2011
• Enforced laws by the U.S. Department of Labor's (DOL) Office of Federal Contract Compliance Programs (OFCCP) prohibit discrimination against job applicants and employees of federal contractors and subcontractors. These laws also require covered employers to engage in affirmative steps to ensure that employees receive EEO regardless of race, color, religion, sex, national origin, and status as an individual with a disability or protected veteran.
Employee relations representative Tallahassee, Florida, United States June 2008- May 2009
• Works in a human resources department developing and maintaining relationships with employees throughout an organization. In developing and maintaining relationships with employees, an employee relations representative promotes employee engagement, handles and mediates employee disputes, and develops programs to promote employee retention. These professionals also handle resignation and termination procedures, as well as potential legal matters related to employees filing law suits against the employer.
Albertson's Grocery Tallahassee, Florida, United States Customer Service March 2000- March 2007
• Customer Service Job Duties *Handles incoming calls or inquiries from prospective customers or clients * Assists customers effectively by solving customer disputes * Provides customer additional information or explains services * Discusses products offered and ensures customer satisfaction * Tactfully handles confrontational or stressful interactions with the public * Completes supporting paperwork and data entry as required * Accurately captures customer information * Creates and maintains service reports. Customer Service Job Skills * Strong communication and negotiation skills * Detail oriented and works with a high degree of accuracy * Ability to multitask * Handles confidential financial and personal information appropriately * Ability to tactfully handle stressful and difficult situations * Possess strong problem solving skills.
Stock Inventory March 2000- March 2007
• Sorting the goods and merchandise and assigning relevant price tags and labels to the same. • Maintaining regular inventory counts and keeping a record of all stored goods. • Organizing the merchandise on the store shelves. • Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order. • Appropriately handling and storing of the received goods and supplies.
Cashier March 2000- March 2007
• Retail Cashier Job Duties * Greets customers including answering phones and directing customer inquiries to appropriate party * Answers routine billing questions/issues from customers * Receives and processes all payments according to standard procedures. * Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits * Informs customers about services available and assesses customer needs * Completes, processes, and maintains applicable paperwork and records. * Excellent oral and written communication skills * Detail oriented and highly observant * Ability to multitask * Possesses strong mathematical skills * Cash handling experience preferred * Proven good customer service background * Typically maintains professional demeanor
EDUCATION
Tallahassee Community College Tallahassee, Florida, United States Associates in General Studies, May 2006
• Tallahassee Community College- 444 Apple Yard Drive Tallahassee, Florida 32304 Degree: Associates in General Studies, cum laude, May 2006 Academic: GPA: 3.36/4.0
Concordia College Selma Selma, Alabama, United States Bachelors in Business Administration May 2011
• Concordia College Selma 1804 Green Street Selma, Alabama 36701 Degree: B.S. Degree, cum laude, May 2011 Academic: GPA: 3.34/4.0 Major: Business Administration Academic Honors: Fall 2008, Spring 2009, and Spring 2011 Honor Society Membership: National Honor Society
Florida High School Tallahassee, Florida, United States Advanced High School Diploma, May 2002
• 3000 School House Road Tallahassee, Florida 32311
COMPUTER SKILLS
• Computer Skills * Proficient in C and C++ * Familiar with Microsoft Visual Basic and Java * Excel, Access, Microsoft word, and power point. * Database: SQL, Oracle (proficient) *Operating systems: Linux, Unix (proficient) *Scripting languages: JAVA script (good)
ADDITIONAL SKILLS
• Supervisor, Concordia College Maintenance Crew • Assistant Manager, Laborers for Christ (Restoration college gymnasium) • Stripped and finished floors • Removed old lights and installed florescent lights • Replaced all gymnasium fans.
REFERENCES
• Available upon request
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