Customer Service Sales

ADREAUNE D. HULBERT

**** ********* *** ***/ *** Angeles, CA 90004/ 773-***-**** phn/ ********@*****.*** email

Experience

Kaiser Permanente, Pasadena, CA

Meeting Planner

**/**-*******

• Managed all aspects of events including: budget development, financial monitoring, project reconciliation, faculty recruitment, audience generation, timeline development and management, logistical and vendor management, and internal team member management

• Managed all venue research and selection created and sent RFPs, manages bidding process, develops tracker to compare proposals and costs, delivered options to client

• Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers

• Production & management of registration website (Manages attendee registration, meeting invitations, confirmations, travel reminders, final meeting details, etc)

• Coordinate services for events such as accommodation, and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security

• Arrange the availability of audio-visual equipment, transportation, displays and other event needs

• Established and maintained strong relationships with clients, faculty members, and vendors through project status reports and effective communication

Discovery Institute of Medical Education, Chicago, IL

Associate Program Manager

Project Specialist

09/05-02/08

• Managed multiple medical education and CME projects including meetings for as many as 700 participants

• Developed and monitored multiple budgets for a total of more than $5 million; updated and managed project timelines

• Coordinated multiple procurement and vendor activities

• Managed additional marketing materials for clients, such as newsletter series, journal articles, internet, and CD-ROM activities

• Develop new business proposals and grant requests

• Recruited speakers as well as attendees for meetings; established and maintained strong relationships with clients, faculty members, and vendors through effective communication

Administrative Assistant

9/04-9/05

• Managed Continuing Medical Education program teams account coordination activities .

• Coordinated executive travel arrangements

• Utilized database system for voucher requests, mail merges, faculty information requests, time entry, and report generation

• Coordinated central file procedures

• Maintained group calendar and schedule meetings

• Contributed to the development of PowerPoint presentations and written proposals

Discovery Chicago for Alliance HR Network, Chicago, IL

Logistics Specialist

6/04-9/04

• Managed all aspects of the logistical criteria involving pharmaceutical meetings

• Simultaneously managed several meetings while delivering a high level of customer service to each account team

• Managed financial logistics portion of the meeting and demonstrated excellent negotiation skills

• Maintained a high level of communication with pharmaceutical representatives and doctors

LC Industries, LLC, Chicago, IL

Customer Service/Sales Representative

05/03-6/04

• Assisted the national sales team through providing customer service/sales assistance to the general public, vendors, and retailers

• Performed general office duties such as switchboard operation, mailing, and filing

• Additional duties included processing orders and sales, financial responsibilities, reviewing mass orders as well as assisting in collections while creating and implementing new avenues for a more efficiently run department

Asurion Insurance Services, Nashville, TN

Claims Representative

1/02-3/03

• Reviewed and processed wireless phone insurance claims

• Notified customers of service cancellations, examined all pertinent information to determine the validity of explanations, while troubleshooting to determine whether the situation calls for warranty replacement or repair

• Placed orders for prompt delivery of wireless equipment

• Trained and mentored new hires

Associations

Meeting Professionals International (MPI)-Member Since 2007

Education

Currently Seeking:

Masters of Business Administration\

Keller School of Business, Los Angeles, CA

Bachelor of Science

Tennessee State University; Nashville, TN

Major: Political Science

December 2001

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