Customer Service Sales

Michel Cajuste, Jr.

**** ****** ***** ****  Ocoee, FL  910-***-****  **********@*******.***

Objective

 Cape Fear Community College graduate offering a strong academic background in IT as well as computer repair and installations.

 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

 Have the ability to:

o Assemble / Disassemble hardware components such as RAM, keyboards, mice, monitors, hard drives, fans, CPUs, and printers

o Type 42 WPM

 Worked in Customer Service for 5+ years.

Education

Cape Fear Community College – Wilmington, NC, Graduated July 2010

A.A.S. in Computer Engineering Technology program  GPA: 2.7/4.0

• Coursework includes mathematics, physics, electronics, digital circuits, with emphasis on the operation, use, networks, operating systems, programming languages, and interfacing of memory and devices to the CPU.

Technology Summary

Certifications: Novell Systems Certified, Web Development, Network Security

Systems: Linux, UNIX, Windows 9X/NT/2000/XP/2K3/Vista/7, Novell NetWare

Languages: HTML, C, Java

Software: MS Office

IT and Work Experience

Glen Care of Wilmington – Wilmington, NC

Med-Tech/Supervisor, (June 2008 – November 2009)

o Helped 40-60 Patients with daily activities

o Set up doctor appointments and hospital visits for different patients

o Administered medications

DMA Customs – Castle Hayne, NC

Support Staff, (2008 to 2010)

o Handled technical troubleshooting within a private company, including system crashes, slow-downs and data recoveries.

o One of the founders of the company; set up the business plan, helped advertise and obtain different customers.

o Achieved excellent customer satisfaction scores.

o Handled 10+ technical/mission-critical calls daily for the length of the company.

Radio Shack - Wilmington, NC

Sales Associate, (Sept 2007 to July 2008)

o Handled Customer transactions and took multiple training sessions to better myself with the technology being used.

o Set up computer-based registers

o Aided customers with technology within the store

Movie Gallery - Greensboro, NC

Customer Sales Associate & Manager, (May 2007- June 2007)

o Kept up with the store inventory as well as offered different promotions.

o Cash-Handling duties such as counting daily profits, balancing out registers, and making nightly deposits

o Put out monthly inventory as well as new posters and advertisement.

Volunteer Work

Unisys Inc. - Brooklyn, NY

PC Technician and A+ Student, (September 2004 – September 2005)

o Took A+ course with a company and aided in computer repair and data recovery.

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