Customer Service Representative
Resume:
Charlene Fay Fleming
**C Falcon Circle, NW
Cartersville, Georgia 30121
******************@*****.***
Career Summary
More than fifteen years experience in direct Social Service with varying populations including the elderly, mentally handicapped, the homeless and survivors of domestic abuse. Over ten years experience in administrative positions including Receptionist, Accounting Clerk and Customer Service Representative.
SKILLS
Counselor
Established positive communication with people from a variety of racial, cultural and economic backgrounds. Assisted clients through the process of setting their own goals providing focused step-by-step direction. Practiced attentive listening, confidentiality and affirming feedback. Ensured emotional well-being by providing non-judgmental compassion for people often overlooked in society. Completed 40-hour domestic violence training.
Administrative/Accounting
Performed administrative work of a complex nature as assigned. Proficient in Microsoft Office Products, MIP, Donor Direct, Oracle. Processed accounts payable for over 300 vendors and accounts receivable for over 400 residents. Reconciled bank records and logs. Composed routine correspondence for signature. Prepared reports, spreadsheets and presentations. Established and maintained a variety of files and records of a confidential nature. Displayed excellent written and verbal presentation skills.
Customer Service Representative
Answered inbound customer calls through the call center queue. Mastered multiple software programs to log calls and meet customer needs. Demonstrated integrity with sensitive customer financial and medical information. Chosen to serve on committee to improve working environment as one of the top 100 performers in a company of over 3000 agents.
PROFESSIONAL EXPERIENCE
Customer Service Representative, RYLA Inc., Kennesaw, GA, 2009 - 2011
Independent Contractor, Mystery Shopper, Chicago, IL, Atlanta, GA, 2006 - 2009
Accounting Clerk/Receptionist, Southwest Women Working Together, Chicago, IL, 1999 – 2006
Accounting Assistant, Lincolnwood Place, Lincolnwood, IL, 1996 – 1999
Social Worker, Chicago Association for Retarded Citizens, Chicago, IL, 1989 - 1996
EDUCATION
BS in Applied Behavioral Science, George Williams College, Downers Grove, IL, 1977
Diploma, Warren Area High School, Warren, PA, 1973
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