System Administrator

RAYMOND MO

***A Leland Avenue Phone: 917-***-****

Bronx, New York 10473 E-mail: *******.**@*****.***

OBJECTIVE: To obtain a position, where I can utilize my technical skills, vendor relationships skills and customer service skills.

EXPERIENCE

NOV/2005 – Present SOLEIL SECURITIES GROUP LLC. New York, NY

System Administrator

System Administrator in corporate IT department with responsibility for maintaining internal network infrastructure

supporting over 100 users. Provide desktop, helpdesk and trade floor support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration and support under stringent deadlines in a fast-paced environment. Monitor and troubleshoot all network / telecommunication devices via SNMP Console. Backup administration and restore responsibility. Troubleshoot VPN, and WAN connectivity issues. Manage Blackberries on Blackberry Enterprise Server. Responsible for all hardware and software purchases. Communicated with vendors to ensure all issues were quickly resolved to maintain optimal system performance.

Responsibilities:

Setup and maintain current network infrastructure.

Manage all market data entitlements for various market data services

Financial Reporting Cost Saving Analysis on Market Data Services.

Provide Trading Floor support for Sales-Traders.

Support and troubleshoot all market data applications ranging from Bloomberg, Reuters Bridgestation, Fidessa, and Factset.

Standardized all HP workstation using Symantec Ghost.

Standardized all HP Server builds using HP Rapid Deployment Pack.

Worked with purchasing vendor to provide added value services to company.

Standardized desktop ghost builds for Sales-Traders and Research-Sales department.

Provide helpdesk support for all branch office users and remote home users.

Setup user accounts, group and security policies within Windows 2003 Active Directory.

Setup, add, moves, changes for users moving from one department to another.

Troubleshoot and repair over 100 Workstations and IBM Laptops.

Setup user accounts and phone extensions for Avaya PBX system.

Update standard company image quarterly for future updates of standard ghost build.

Setup and configure and manage Microsoft System Management Server 2003.

Setup and configure Microsoft Exchange 2003 Front-End Servers

Responsible for technology purchases and asset management.

Manage Blackberries on Blackberry Enterprise Server.

Manage and configure all mobile devices for use with Microsoft Exchange Server 2003.

Vendor relationship with existing vendors in firms.

Monitor and troubleshoot all network / telecommunication devices via SNMP Console.

Backup administration and restore responsibility

Project Highlights:

NYC Office.

Project management for migration of old Avaya switches to Cisco switches

Rebuild SNMPC Console server.

Decommissioned NYC Microsoft Exchange Server 2003 Frontend Server and

Rebuild Microsoft Exchange Server 2003 Frontend Server for Boston Server to route mail.

Upgraded Sybari Anitgen 8 to Microsoft Anitgen 9 on Microsoft Exchange Server 2003 on SMTP Gateways.

Enable Microsoft Antigen 9 and use Microsoft Best practices to reduce spam.

Recommend and Setup SPX records and SenderID to reduce spam.

Upgraded firmware to weathergoose in NYC office and get reports every 24 hours.

Create fidessa decryption script and convert binary files to ascii using cygwin a unix shell for windows.

Synchronize all workstation time with PDC from Government Time Servers.

Upgraded Imtrader 3.4 Client to Pivot 360 4.1.12 and Server upgrade for Instant Messaging.

Reuters Bridgstation upgrade of T1 circuits to MPLS Circuits.

Develop Email compliance piece with Reuters Messaging.

Setup Auto Ring Down for PBX for Sales Traders.

Setup and configured Bloomberg email upload to Iron Mountain for email compliance.

Upgraded 100 users from Reuters Bridgestation 8.1 to version 8.3 and save all users Reuters profiles to network drives.

Standardized desktop for Sales-Traders and Research-Sales department.

Worked with purchasing vendor to provide value added services to company.

Manage and configure all mobile devices for use with Microsoft Exchange Server 2003.

Generate Software Licensing Reports from Microsoft SMS Server 2003.

Setup wireless network access for guest users.

Standardized company workstation by recommending all HP DC 5700 SSF for all new and future workstation purchases.

Setup and configure and migrated all servers from Dell to HP Servers.

Migrated users to new Windows 2003 Server File /Print Server.

Setup and configure Microsoft Exchange 2003 Front-End Servers.

Boston Office.

Installed MiniGoose to monitor Temperature in Boston DataCenter.

Generate 4hr Email Report from minigoose

Replaced all DX2000 workstations with DC5700

Setup second wifi router in Boston Office.

CLE Office.

Setup Build and install Domain Controller for CLE office.

Upgraded CLE office from 512mb to T1.

Moved DHCP from SCLE10F01 to SCLE00A01

JULY/2005 – Nov/2005 CAIN BROTHERS & COMPANY LLC New York, NY

Network Administrator

Network Administrator in corporate IT department with responsibility for managing internal network infrastructure supporting over 100 users. Provide system administration and helpdesk support ranging from software and hardware installations, maintenance, upgrades, troubleshooting, user account administration and support.

Troubleshoot VPN issues. Manage Blackberries on Blackberry Enterprise Server. Responsible for hardware and software purchases. Communicated with vendors to ensure all issues were quickly resolved to maintain optimal system performance. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Responsibilities:

Setup of new User accounts, group and security policies using Active Directory

Setup, add, moves, changes for users moving from one department to another.

Analyze problems related to Windows desktop environments.

Troubleshoot and repair over 100 Workstations and IBM Laptops

Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Installed, configured and maintained Windows System Update Services.

Backup administration and restore responsibility

Trend Micro Antivirus Administration.

SEPT/1997 – Jul/ 2004 THE BANK OF NEW YORK / BNY SECURITIES GROUP- PERSHING New York, NY

System Administrator

System Administrator in corporate IT department with responsibility for managing internal network infrastructure supporting 100 users. Technologies included Windows 95/98/NT4, Windows NT 4.0 Servers, and Microsoft Exchange Server 5.5, Citrix MetaFrame Terminal Server.

Provide system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration and support.

Troubleshoot WAN connectivity issues. Responsible for hardware and software purchases. Communicated with vendors to ensure all issues were quickly resolved to maintain optimal system performance. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Responsibilities:

Provided telephone technical support for all international remote users from 4:00AM to 6AM for branch offices in London, and off hour’s technical support to users in Singapore from 6PM to 10PM

Setup and administered desktop equity trading and market data applications including: Reuters+, Open Bloomberg, ILX, ADP, S1 Davidge, Belzberg.

Supported and maintained over 200-user account information including rights, security and systems groups.

Documented all computer related problems and emailed all solutions to the IT department.

Detected, diagnosed, and reported NT related problems on both NT server and NT desktop systems.

Analyzed and resolved problems associated with server hardware, NT, applications software.

Installed, configured, maintained Microsoft Exchange Server 5.5.

Installed, configured and maintained organization's LAN and WAN.

Maintained data files and monitor system configuration to ensure data integrity.

Installed, configured and maintained a disaster recovery site.

Managed billing invoices and check for billing errors for lease line for various telecommunications companies.

Trained and provided technical support to end users.

Setup, add, moves, changes for users moving from one department to another.

Maintain, analyze, troubleshoot, repair computer systems, hardware and computer peripherals.

Project Highlights:

Migrated all external ADP RAS Clients to Citrix Based ADP.

Migrated Davinci Email Server/POP3 to Microsoft Exchange Server.

Setup and maintain Disaster Recovery Site.

Created and implemented company wide standard ghost image for every department.

Project manager for Planet Press Imaging Server, working with vendor to create standard templates to produce over 1,000

company reports for internal and external use. Eliminated third party vendor in producing trade confirms, and reduced

the amount printing in paper.

Sites Moves:

Company site move from 590 Madison Ave to 101 Barclay.

Setup and installed new workstations and servers.

Second company site move during 9/11 to disaster recovery site in Long Island City.

Site was meant to support 15 users, was then upgraded to support 100 users.

Provided quick solutions to all users with computer related problems in a stressful environment for 6 months.

Third company site move from DR site to new at in 1633 Broadway in Manhattan.

Installed and configured new workstations. Recovered and restored all data to all 12 servers.

Fourth company site move from Manhattan to Jersey City.

Migrated all 120 users and applications and workstations to Pershing.

EDUCATION: BARUCH COLLEGE, ZICKLIN SCHOOL OF BUSINESS NEW YORK, NY

Bachelor of Business Administration (Received: December 2002)

Major: Computer Information Systems

Minor: Management

CERTIFICATIONS:

Microsoft Certified IT Professional: Enterprise Administrator (MCITP) 2008

Microsoft Certified IT Professional: Server Administrator (MCITP) 2008

Microsoft Certified Technical Specialist (MCTS) 2008

Microsoft Certified System Administrator (MCSA) 2003

ITIL V3 Foundation Certified

TECHNICAL SKILLS

Operating Systems: Windows 2000 Professional, NT 4.0, 9x-XP

Network O/S: Windows 2003 Server, Microsoft Exchange 2003 Server, Windows Terminal Server 2003,

Microsoft Windows System Update Services, Microsoft System Management Server 2003, Microsoft IIS 6.0 Server, Citrix Meta Frame Terminal Server, Citrix Meta Frame Presentation Server,

Microsoft Exchange Server 2003, Windows 2000 Server, Windows NT 4.0 Server,

Microsoft Exchange Server 5.5.

Software: Active Directory, Group Policy, DNS, DHCP, WINS.

Microsoft Office Professional 2003 -2007, Outlook 2000, Outlook 2003, Lotus Notes,

Trend Micro Client/Server/Messaging Suite, Symantec Antivirus Corporate Edition,

Symantec Endpoint Protection 11,Symantec Ghost, Planet Press Suite, Surfcontrol, Macromedia Dreamweaver, Microsoft Frontpage, HP Rapid Deployment Pack. Cisco VPN Client,

Blackberry Enterprise Server, Oracle 8i client

Hardware: HP Proliant Server DL 380 G5, Intel Based Workstations, PDA, SUNW, Ultra-80

BlackBerry, Windows Mobile Devices, HP LaserJet 4100, 4050, 5100, 5050, Lexmark E610/612,

Cisco 2948G Switches, Cisco 515E PIX firewall.

Financial Application: S1 Davidge, Belzberg, ADP, DTC, Reuters Plus, Reuters Bridgestation, Bloomberg,

ILX, Swift, and EUCLID 5.0, FACTSET

Programming Languages: HTML

LANGUAGES: Fluent in Chinese (Cantonese)

REFERENCE: UPON REQUEST

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