IT Project Manager

GLENN S. MACIAS, PMP

**** ***** **** ******  Round Rock, TX 78665  Home: 512-***-****  Cell: 512-***-****

*****.******@*****.*** www.linkedin.com/in/gsmacias

BUSINESS TECHNOLOGY LEADER

Accomplished and results-oriented information technology professional with demonstrated success in project management, enterprise architecture, and data communications. Proven expertise and strong ability to increase reliability, maximize productivity, and introduce system efficiencies. Proficient communicator effective at managing relationships between users, strategic leadership, and third-party vendors. Highly qualified with exceptional communication skills to effectively resolve problems in a deadline-driven environment. Areas of expertise:

• Process Improvement • Program and Project Management • Systems Analysis

• Resource Management • Product Management Life Cycle • Systems Integration

• Technology Deployment • Business Transformation Solutions • Staff Leadership

• Network Operations • Strategic and Tactical Planning • Problem Resolution

SELECTED ACCOMPLISHMENTS

 Recognized for consistent success in developing systems, processes, and procedures to streamline corporate operations, improve processes, and enhance performance.

 Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.

 Produced substantial cost savings, optimized systems, and successfully utilized technology solutions to maximize business efficiencies.

PROFESSIONAL EXPERIENCE

Genesis Networks, San Antonio, TX 4/2009-Present

Cisco Field Engineer-Project Lead

Texas Department of Public Safety Project

Providing field implementation and integration of Cisco infrastructure 2800 Series routers and Catalyst Switches into statewide Texas Department of Public Safety DL offices, verifying connectivity from Telco demark for WAN circuit. Validating switch and router configuration and end to end connectivity over communication line and obtaining customer sign off. Posting all installation documentation utilizing MS Sharepoint for project results to Project Management Office.

Affiliated Computer Services (ACS), Dallas, TX 6/2008-12/2008

Project Manager

Managed information technology resources to assess, recommend, and implement enterprise infrastructure projects, including Exchange messaging systems, backup, and retrieval operations. Support internal Portfolio Management Office initiatives, including the Sharepoint portal project.

 Improved backup operations for key production servers by migrating to existing tape library hardware from single tape drives.

 Streamlined operations by recommending email archiving solution for Microsoft Exchange 2003 environment.

DELL, Round Rock, TX 10/2004-07/2008

Project Management Senior Analyst

Led the New Product Introduction (NPI) for the launch of both Remote Advisory Service and Remote Installation service for enterprise equipment across multifunctional team for the Latin America region. Created the metrics and measuring indices for staff acquiring training and certification to determine technical depth and service readiness.

 Reduced training cycle time for on-boarding of new hires and produced cost savings of over $200,000 by leading a Green Belt Business Process improvement project utilizing Six Sigma methodologies.

 Improved Call Center operation’s call handling with an annual savings of over $430,000 by leading a Yellow Belt project using Six Sigma methodologies.

 Recognized as Subject Matter Expert (SME) for the Global Team for the enterprise-wide software upgrade for core CRM Tool.

 Led the project for replacement of legacy portal for Latin America Technical support operations with a Microsoft Sharepoint 2007 development site.

Latin America Gold Storage Support, Gerardo Levi-Manager, Enterprise Expert Center

Storage Support Analyst I worked supporting DELL Latin American & Caribbean clients in integration and technical support of their DELL EMC and PowerVault Storage solutions. I was responsible for PowerConnect and PE1855 Blade Glacier escalations. Mentored new associates in best practices and procedures for new technology.

 Was the first Service support team to reach 95% Customer Satisfaction goal for all of Dell services

PowerConnect Team, Evan Ediger-Manager, Enterprise Expert Center, Specialty Queue

Networking Specialist Assisted Dell enterprise business clients in support of the PowerConnect line of switches and networking equipment, including PE1855 Blade server support. Reviewed network configurations, network diagrams, VLAN, QOS.

Bronze Server Support, Team H, William Hadley-Manger, Enterprise Expert Center,

Server Support Specialist Assisted Dell enterprise business clients in Server hardware and software systems support and configuration

PROFESSIONAL EXPERIENCE (Continued)

Education Service Center Region 20, San Antonio, TX 2000 – 2004

Networking & Technical Support Specialist

Provided networking expertise and technical support services to the 500 center and its regional clients. Evaluated network design, reconfiguration, and implementation for internal and external clients. Oversaw the datacenter operations and planning of the datacenter servers, email messaging, and file systems. Expanded wide range of services to include the deployment of Novell ZENworks to facilitate unattended software installation and upgrades. Developed technical specifications and documentation for client networks and connectivity.

 Managed Data Center expansion for Server and telecommunication equipment for nearly 100 servers.

 Ensured operational compliance by administering an Academic licensing agreement in a Novell environment; resulted in a savings of cost per server license fees.

 Supported 75 WAN sites with an ATM Cisco Infrastructure including; 3800 edge routers, Cisco PIX, Catalyst switches H323 Video conferencing, NBAR. QOS technologies

 Designed and implemented the first multi-terabyte Storage Area Network (SAN) for the center’s mission and business critical servers.

 Successfully deployed a center-wide Computer Associate antivirus solution for all desktops and servers to protect the enterprise infrastructure and business critical data.

 Architected the distribution of the center’s data storage to allow a chargeback for the growing need and cost of online data storage to each of the 6 organizational areas at the center.

Federal Reserve Bank, San Antonio Branch, San Antonio, TX 1999 – 2000

Telecommunication Specialist III

Supported over 100 users in a Windows NT client/server domain, AIX, and Barr Printing System.

 Effectively led the development of an intranet Web portal project.

 Provided Structured cabling diagrams for Ethernet deployment and replacement of Token Ring technology

Public Works Business Center, Fort Sam Houston, TX 06/1999-09/1999

Computer Specialist

I supported the 150+ Engineers, Architects and base field service personnel in computer, printing and networking in a Windows NT Client/Server domain. I installed configured and maintained server and desktop systems.

Fulbright & Jaworski, LLP 8/1998-3/1999

Network Manager

 I supported the 100+ Lawyers, paralegals and legal secretaries computer, printing and networking in a Novell 4.11/Windows NT LAN/WAN. I installed configured and maintained server and desktop systems.

 Administered Righfax fax service. Backup and archiving via Computer Associate Arcserve. Software deployment via CA Universal Software Delivery.

 Contracted network infrastructure installation. Managed local data centers servers. Managed remote office connectivity via Citrix over modem.

EDUCATION

Bachelor of Science, College of Natural Sciences

Major: Interior Design, Minor: Architecture

University of Texas, Austin, TX

TRAINING & CERTIFICATIONS

PMP – Project Management Professional Certification, PMI (2007)

ITIL Foundations, v3 (2007)

Business Process Improvement (BPI), Green Belt (2008)

Business Process Improvement (BPI), Yellow Belt (2006)

ISO 9001:2000 Auditor (2008)

EMC Proven Professional-Associate, EMC PP (2006)

DELL Storage Networking Professional, DCSNP (2005)

Qlogic Storage Area Network, (SAN) Certified (2002)

Network+, COMP/TIA (2001)

Certified Novell Administrator, CNA, Netware 5 (2001)

Cisco Certified Network Associate, CCNA (2001)

COMMUNITY & CIVIC ACTIVITIES

Dell TechKnow Volunteer Burnet Middle School, AISD

Dell TechKnow Volunteer Covington Middle School, AISD

Dell TechKnow Volunteer Austin Fulmore Middle School, AISD

Helping Hands – East Austin Home renovation

Austin Habitat for Humanity – Rogers Ranch Deconstruction Project

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