Manager Management

KERNEL THOMAS

**** ****** ****** * Brooklyn, NY *1216

**********@*****.*** * 917-***-****

TECHNOLOGY MANAGER

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Solutions-driven manager with demonstrated success leading technology planning and implementation to support business objectives.

Motivated leader adept at mentoring junior team members on technologies, processes, and operations. Manage architecting, design, and implementation of robust network infrastructures to support current and future needs. Evaluate and introduce cutting-edge solutions and applications driving innovation.

Highlights of expertise:

* Leadership / Management

* Budget Administration

* Cost Analysis / Reduction

* Process Development

* Help Desk Management

* Contract Negotiation

* Effective Communication

* Regulatory Compliance

* Vendor Management

* Operations Management

* .Net/Windows

* Server Virtualization

Keyword Summary

Strategic Technology Planning, Network Infrastructure, Back-up / Security, Asset Management, Client / User Support, Project Management, Server Implementation, Application Installation, Key Performance Indicators, Informative Presentations, Cross-departmental Collaboration, Disaster Recovery, Manage, Implement, Collaborate, Communicate, Present, Cost Savings, Process Improvement, Technical Support, Strategic Planning, Team Mentoring, Mentor, Resource Allocation

PROFESSIONAL EXPERIENCE

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THE STREET, New York, NY 12/1999 - Present

Manager, Networking Services

Oversee 7-member team managing network infrastructure and providing technical support to internal / external users; establish performance metrics and conduct evaluations. Advise CTO on strategic technology planning to improve efficiencies and service delivery. Prepare and implement detailed project plans. Administer annual budget $1.1M; approve expenditures and hardware / software purchases. Define and enforce policies and procedures for purchasing, asset management, user / password management, technical documentation, and SOX / PCI compliance. Collaborate with HR team to ensure alignment with related policies.

Key Achievements:

* Developed and manage Standard Operating Environment for server, network equipment, and workstations.

* Spearheaded negotiations with Internet Service Providers to consolidate Internet, MPLS, and telecommunication lines resulting in $18K monthly savings.

* Architected and implemented network infrastructure to connect seven office locations using MPLS and VPN technologies and Cisco and HP equipment.

* Manage Windows 2008r2 infrastructure comprised of 80 corporate and production servers, as well as Collaboration Infrastructure running Microsoft SharePoint servers, Exchange servers, and Elgg.

* Drastically reduced travel costs and improved collaboration with VoIP solution for videoconferencing using Microsoft Office Communications Server, Cisco, and Polycom.

* Utilized Microsoft Hyper-V and VMware to design virtual network, decreasing number of servers and lowering costs related to computer room power and cooling.

* Built Microsoft SQL Server farm providing standard configuration and reduced database server foot print.

* Configured and maintained bulk email servers using Lyris software enabling delivery of 500K emails within 20 minutes, a substantial cycle time improvement.

* Worked closely with finance team to implement companywide purchasing policies and procedures, as well as asset management system to track inventory and facilitate SOX / PCI auditing.

TECHNIMETRICS, INC. / THOMSON FINANCIAL, New York, NY 12/1996 - 12/1999

Senior Systems Engineer

Managed 10-member on- and off-site Help Desk, PC, and server support team. Interfaced with CTO to advise on technology operations and enhancements. Designed, installed, configured, maintained, and supported infrastructure comprised of Windows / Novell servers, DNS, DHCP, RAS, WINS, and external SMTP servers, email / Exchange servers, firewalls, and VPN. Designed and managed Lotus Notes database. Provided Level III support for Cisco routers and switches. Held responsibility for approving all network software / hardware purchases.

Key Achievements:

* Coordinated set-up and implementation of Microsoft IIS servers to launch company's first Internet product.

* Orchestrated and conducted migration from Novell Netware to Windows NT servers.

* Utilized Microsoft FrontPage to design and manage Intranet Web site.

* Developed Standard Operating Procedures for server and workstation deployment.

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Prior experience as Network Support Engineer with Standard and Poors / JJ Kenny; and Technical Support Aide, Level III & LAN Administrator with the New York City Board of Education, Office of the Chancellor.

EDUCATION AND TRAINING

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BACHELOR OF ARTS IN TECHNOLOGY

UNIVERSITY OF PHOENIX, Phoenix, AZ ~ Expected Graduation 2012

Professional Development

Introduction to Cisco Router Configuration

Netware 3.1x Administration

TECHNICAL PROFICIENCIES

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Platforms: Windows, Windows Server, Exchange Server, Microsoft SharePoint, SQL Server, IIS, Novell Netware, Elgg, Cisco routers, Cisco switches, Cisco firewall, Checkpoint Firewall, Bluecoat Proxy

Tools: Microsoft Office, FrontPage, SharePoint, Lotus Notes, Lyris, VPN, MPLS, DNS, DHCP, RAS, WINS, SMTP

Hardware: Servers, Workstations, Routers, Switches, Firewalls, Polycom Equipment

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