***** ******* **.

Olmsted Falls, OH ***** Randy Umbel

440-***-****

i1toa9@r.postjobfree.com

CAREER SUMMARY

o Fifteen plus year career of increasingly responsible positions in diversified business environments.

o Experienced IT professional with proven record of incident resolution in a global 25,000 end user community

o Effective communicator able to explain complex concepts and ideas to non-technical individuals.

o Experienced working with highly sensitive data and passed security background check by the Federal Office of Personal Management.

PROFESSIONAL EXPERIENCE

Hewitt Associates, Independence, OH, 1996 to 2010

Systems Administrator, 2006-2010

Responsible for the maintenance, administration, and support of Hewitt’s global enterprise network operating system, file/print services infrastructure, and related applications. Work with support and solutions associates, as well as external vendors on product issues and incident resolution utilizing refined analytical skills and technical expertise while maintaining focus on achieving key business objectives.

Appointed IS Security scorecard compliance lead for file server platform that spanned 30 countries; created policies and procedures for governance, vulnerability management and auditing.

Implemented vulnerability management framework utilizing QualysGuard network scanning; led to the elimination of all critical vulnerabilities on 400+ devices.

Positioned as change management lead for global server and print platform, acted as a liaison to implement procedures and improve efficiencies which led to a reduction in downtime.

Project lead and member on many key initiatives that reduced costs and implemented new technologies that included: replacement of Netware servers with Linux servers, migration of several offices due to closure and archiving and backup solution for business data.

Trained new staff both domestic and international and provided documentation that increased productivity.

Directed all aspects of the technical planning for the Council on Employee Benefits annual conference for 8 years. Transacted with executive director of CEB and negotiated with outside vendors to perform key functions at reduced costs.

IS Regional Location Tech Lead, 2003-2006

Senior IS associate responsible for all technical needs of an office location. IS Location Tech leads are responsible for the customer satisfaction and needs of associates assigned to that location and who work in a virtual or alternative work pattern arrangement.

Built relationship between the lines of business and IS in the Cleveland office that resulted in improved associate satisfaction with IS support teams.

Developed, tested and implemented business continuity plans for the Cleveland office; safeguarded corporate assets and established sound preparedness for actual exercises.

Project lead and member on many key initiatives that reduced costs and implemented new technologies: office data room relocation, server and networking hardware upgrades, office moves and closures.

Demonstrated leadership in training and mentoring new team members virtually, improving team productivity.

Led trainings sessions for non-technical associates in Cleveland and other Midwest offices that educated associates on the uses and benefits of new technology.

Randy Umbel, Page Two

Phone 440-***-****

Desktop and Application Specialist, 1996 - 2003

Responsible for the maintenance, administration, and support of Hewitt’s desktop operating system and applications for associates in the Midwest region. Collaborated with 3rd level support teams to troubleshoot and resolve issues with server or network infrastructure.

Senior team lead of IS support associates in support of 7 regional offices which implemented policies and procedures that were used firm wide.

Project lead and member on many key initiatives that reduced costs and implemented new technologies; server and networking hardware upgrades, office moves and closures, Lotus Notes and Microsoft office software implementation.

OTHER RELEVANT EXPERIENCE

Automatic Data Processing, Independence, OH

Computer Operator

TECHNICAL KNOWLEDGE AND SKILLS

Netware OS

SUSE Linux OS

Directory Administration

Windows NT/XP

Microsoft Office

Lotus Notes

Arcserve

Dell certified technician

Compaq server hardware

Qualys

Remedy

Audio/Visual

EDUCATION

Kent State University: Management Information Systems, Courses completed towards degree.

PROFESSIONAL DEVELOPMENT

Business skills training

Project Management

Diversity training

Netware Server Administration

Communication skills training

www.linkedin.com/in/randyumbel

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