Manager Assistant

EXPERIENCE:

LANGHAM HOTEL BOSTON, Boston MA **/**-11/11

In Room Dining Manager Triple AAA& Mobil 4 Star & 4 Diamond Property

Management of the In Room Dining & Mini Bar Departments

Book Plan and Execute Special events for the in Room Dining Department

Developed, and Revised procedures for Service to improve Guest Satisfaction scores

Recruited , Supervise, Mentor and Professionally Develop staff for In Room Dining &Mini Bar

Monitor and Management department payroll and expenses to coincide within hotels forecast and budget

Assist with management of fellow Food & Beverage outlets

MILLENNIUM BOSTONION HOTEL, Boston MA 08/09-02/11

Assistant Restaurant Manager

Assist with managing of the Restaurant & Room Service

The inventory and managing of the Food Beverages Liquor supplies

Create beverage menus for the restaurant and special events

Establish and maintain standards

Responsible for opening and closing procedures for service staff

Train and develop restaurant service staff

Schedule employees based on the forecasted business of hotel occupancy

BOSTON HARBOR HOTEL, Boston Ma

Executive Steward 09/06-01/09

Triple AAA &Mobil Rated Five Star &Four Diamond Property

Oversaw Stewarding &Cafeteria departments

Established and maintained standards to ensure proper handling and care of hotels equipment

Training and Development of department supervisors and line employees

Manage Food &Beverage department check book

Established and maintained weekly, monthly and quarterly inventories of hotel glass, china , silver and FF&E items

Scheduled ,trained, counseled and disciplined employees according to hotel and corporation established guidelines

Developed and maintained staffing levels to achieve better productivity

HOTEL @MIT, Cambridge Ma

Food & Beverage Manager 06/04-08/06

Assisted with the operations of the Restaurants, Banquets and Kitchen departments

Set and maintained standards and procedures for equipment, food & beverage

Training and development of both Food & Beverage employees and managers

Managed and conducted Food & Beverage and equipment inventories on monthly basis

Prepared purchase orders for budgeted replacement of China, glassware, silver and linen

Directed the activities of the Restaurant, Banquets and Purchasing departments to improve productivity and overall cleanliness of the hotels back of the house and storage areas

BOSTON PARK PLAZA HOTEL AND TOWERS, Boston MA

Outlets Manager 09/02-06/04

Oversaw the operations of Restaurant, Room Service, and VIP Lounge

Scheduled, trained, counseled and disciplined employees according to hotel guidelines and procedures

Scheduled employees based on the forecasted business of banquets and hotel occupancy

Controlled labor cost and maintained consistency with forecast

Set up and oversaw quarterly inventories of Departments Equipment &Beverage

HYATT REGENCY COCONUT POINT, Bonita Springs, FL

Assistant Food & Beverage Manager 8/01-07/02

Pre opening Management Team

Oversaw and managed Hotels Banquet, Convention Services and Stewarding Operations

Set and maintained standard operating procedures for banquets

Interviewed and hired new employees for the food and beverage division

Trained and developed skills of new employees

Ordered department’s equipment through hotel vendors

HYATT REGENCY CAMBRIDGE, Cambridge, MA

Assistant Food and Beverage Manager 07/00- 08/01

Managed daily operations of restaurant and room service

Oversaw beverage records and monthly beverage cost

Scheduled and managed special events within the restaurant

Recorded and managed floor reservation system

Oversaw the managing of the convention services department

Hired suitable candidates for Restaurants and Banquets

Organized and maintained all meeting rooms and function space

Managed the execution of convention and social event set-ups throughout the hotel

RENAISSANCE BEDFORD HOTEL, Bedford, MA

Food &Beverage Supervisor 05/99- 7/00

Oversaw preparation and execution of special events

Assisted and supervised restaurant, room service and lounge

Promoted function and event sales for restaurant

IPSWICH COUNTRY CLUB, Ipswich, MA

Banquet Captain 07/98-05/99

Provided support in daily management of functions and dining room operations

LOGAN AIRPORT HILTON HOTEL, East Boston, MA

Assistant Restaurant Manager 07/93-07/98

Supervised daily management of restaurant, bar and room services

Coordinated menus and supervised restaurant functions

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