Customer Service Medical
Resume:
Ritha Philippeaux
Brooklyn, NY 11203
*****.***********@*****.***
Objective: To obtain a professional Medical Assistant position with a reputable medical facility where my clinical, laboratory, and interpersonal skill can contribute to operations.
Education: Sanford-Brown Institute New York, NY
Medical Assisting Certificate Program, 01/2012
Complete an intensive 900-hour program comprised of theoretical of theoretical and practical applications of essential Medical Assisting skill which included the following:
Administrative Skill - Medical Office Procedure, Health Insurance, Claims Processing, etc
Clinical Skill - taking Vital Sighs, assisting in Physical Examination, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, etc
Laboratory Skill - Phlebotomy (Finger Sticks and Venipunctures), Smear Procedures, Urinalysis,and Specimen Collection
Medical Terminology, Anatomy and Physiology, and Pharmacology
Externship: Brooklyn Family Health Care Brooklyn, NY
Greeted 10-15 patients on a daily entering the medical facility
Performed 5 phlebotomy , 5 EKG’S and 5-10 urinalysis per day
Measured and recorded 5-10 patients’ vitals signs daily
Scheduled and confirmed an average 30 appointment per day
Kohl’s Department Store, Brooklyn, NY sales person/Casher/Customer Service, 05/2010 - 08/2011
Greeted customer entering the establishment, as well as ensured customer service satisfaction and good client relationship
Processed information/merchandise through register system, as well as developed and maintained a customer database
Answer customer’ question, and provide information on procedures or policies, as well as generated and qualified leads
Communicated customer requests to management, and resolved customer complaints
Volunteer: Upper Manhattan Partnership for Senior Independence, New York, NY Volunteer, 11/2011
Handled recording blood pressures, blood types, temperature, and performed finger-sticks at a health screening event
Skills: Proficient in Microsoft Office Suite, MediSoft, Encoder, Window XP; Billing and Coding; Phlebotomy Certification; CPR/ AED Certification; EKG Testing and Medication Administration (Injections); HIPAA Privacy Act Workshop Completion; Microfilms and fluent in Creole, French, and English
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