Technical Support/system administrator

Professional Objective: Seeking a position to utilize my skills as a Technical Support that has over 5 years experience in building and supporting IT network infrastructure, systems administration, troubleshooting and modifying computer hardware. I am confident that I can add value to your organization.

Certifications

A+ Core Hardware CompTIA JK0-301

A+ Core OS CompTIA JK0-302

A+ Core Network + CompTIA JK0-012

MSFT Active Directory 083-640

MSFT Network Infrastructure 070-642

MSFT Administrator 070-646

Currently studying Exchange 2007 70-236 to be completed by end of October

Education

Network Specialist Certificate with distinction

Trios College, Toronto

January 2006-May 2006

Various Computer Credits:

Conestoga College, Kitchener, ON and Seneca College, Toronto

January 2002-January 2005

Relevant courses included: Introduction to Linux, Red Hat 9, Server 2000, Advanced Server 2000, Advanced C, Java and FrontPage

Audio Engineer Diploma

Ontario Institute of Audio Recording Technology, London

September 2000-August 2001

Professional Accomplishments

• Selected as lead technician to implement the IT infrastructure for a new call centre in Ireland which featured 60 work stations operating on various software platforms and network connectivity

• Trained the lead network technician in Ireland on company systems and procedures

• Selected as lead technician to implement the IT infrastructure for a new call centre in Montreal

Technology Competency

Operating Systems: Windows 98/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, MS DOS

Active Directory, Exchange 2007

Disaster Planning & Recovery Tools: RealVNC, LogMeIn Rescue, Norton Ghost

Hardware: Dell power edge servers 650/750/850/1750, Cisco 3560/2811VPN router

Communications/Client Relations

• Excellent interpersonal skills - able to communicate clearly in non-technical language

• Communicate effectively to gain understanding of issues and walk clients through the process of resolving issues

• Strong research skills - able to quickly find new information pertaining to systems in order to assist clients

Professional Experience

Technical Support Specialist, Riptown/FiverMedia, Toronto, ON

January 2006 – September 2008

• Assisted in LAN/WAN implementation in Montreal and Ireland

• Monitored and troubleshot LAN, installed and configured routers and switches as lead technician in Ireland

• Provided Server, Network, PC administration and support

• Provided functional and technical support, troubleshot and diagnosed hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems

• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment

• Blackberry setup and support

• Created and maintained Cisco 7941 VoIP phone accounts

• Administered and maintained Active Directory user accounts

Junior Systems Administrator, Betcorp, Toronto, ON

September 2005 – January 2006

• Administered and maintained Active Directory user accounts

• Provided Server, Network, PC administration and support

• Assisted in research and development of new server room

• Procured, documented and tracked inventory of all computer equipment and software licenses

• Maintained PBX VoIP accounts

• Maintained company computer resources including servers, workstations, laptops, and printers

Computer/Network Technician, Micro Computer Rentals, Toronto, ON

March 2003 – September 2005

• Head onsite technician at a 200+ computer rollout for a major drug convention

• Regular set up of small LANs at convention centers around the GTA

• Provided full technical support for all related hardware and software issues to 60+ customers

• Performed maintenance on a 1000+ inventory of PCs

• Ensured that delivery of equipment was on schedule

• Imaged and prepared PCs and laptops for distribution to end-users

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