Customer Service High School

Objective: Seeking a position which utilizes my skills and experience in an upwardly mobile organization, this will offer opportunities from career growth, advanced training, and skills development.

Qualifications:

• Strong focus on developing and maintaining good customer relationships that promote trust and lead to increased business.

• Quickly assesses customer needs and recommend appropriate solutions.

• Self-motivated, dedicated, and consistent performer, and possess strong work ethic.

• Quickly and easily establishes a rapport with individuals of various backgrounds, culture, and professional levels.

• Strong communications skills.

• Highly organized and goal oriented, able to accomplish desired goals through determined effort and persistence.

Employment:

July 2010- Current Bank of America Clerical Clerk Fort Worth, TX (Temp for Randstad)

• Receiving, sorting, scanning, prepping, and delivering mortgage loan/modification documents

• Separating documents and prepping

• Provide courteous customer service and follow up on misdirected deliveries

November 2009- July 2010 Allstate Insurance Claims Processor Irving, TX (Temp for Kelly Services)

• Quality check claims before scanning process

• Prepare and separate claims to be prepped

• Prep individuals claims

• Separate correspondence from each claim

• Customer service

August 2009- December 2009 Chase Processing Assistant Dallas, TX (Temp for Aerotak)

• Review residential loan application file to verify that application data is complete

• Make calls to borrowers, loan officers, processors to verify accuracy of information on files

• Call specific companies to obtain information on properties

• Order appraisal and titles for homes

• Record data on status of loans including missing and incorrect information

April 2007-June 2008 Heartspring Para Educator Wichita, KS

• Assisted children with completing goals

• Chaperoned children on community excursions

• Aided with educational needs of children

• Collections

• Customer service

August 2006- March 2007 Homestead Health Center Dietary Aide Wichita, KS

• Assisted Dietician in preparation of meals for residents

• Helped with clean up of daily maintenance

• Administrated dietary supplements to patience

• Collections

• Customer service

January 2004- January 2006 Evelyn’s Tax Service Customer Service Associate Wichita, KS

• Assisted customer with tax documents

• Problem solving and decision making regarding tax submissions

• Answer 5 phone lines and assisted accordingly

• Recorded customer payments for tax service

• Updated daily customer data log (census)

• Set up and maintained customer files

Education:

May 2006 Wichita Southeast High School General Studies Wichita, KS

Skills:

Excellent computer skills using Microsoft Word, Works, MS Office, Power Point, Access, Excel, Iportal, AS400LS

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