Manager Management
Resume:
Sandra A. Schneider
Bethlehem, PA 18018
*********@***.***
http://www.linkedin.com/pub/sandra-schneider/3b/84/1b5
610-***-**** (home) 610-***-**** (cell)
Data / Business and Operations Manager possessing a unique combination of experience and education in human resources, business management, and data processing roles. Significant contributions in the areas of performance and process improvements, systems analysis, providing technical support, infrastructure management, and database administration. Demonstrated strength in managing multiple projects simultaneously and troubleshooting. A committed leader, who is highly organized, embraces challenge and change - learning new procedures quickly and applying appropriate applications/solutions in the financial services, data analysis and computer industries.
Technical Knowledge / Business Management / Leadership Competencies
• Lotus Notes, Outlook
• Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Process Improvements
• Six Sigma Experience
• Team Building
• Analytical
• Prioritizing projects / workload
• Interpersonal skills
• Oral and Written Communications
• Flexibility, Organization
• Action Oriented
• Business Acumen
• Technical Support Management
• Risk Management
• Project Migrations and Transitions
• Project and Budget Management
• Helpdesk Services
• Performance Management
• Leadership
• Human Resource Accountability
• Logistics Management
• Client Interface
• Problem Resolution
Professional Experience
ACXIOM INC., Center Valley, PA
Team Leader / Data Operations Manager 2009 – 2011
Managed staff of 9 responsible for DNB directives and service level agreements utilizing the Center Valley Computer Room, Media Services, and Production Services staff for Acxiom at DNB and at a client site.
• Managed processing of all inbound and outbound media types, both physical and electronic, uploading data to the mainframe, and submitting jobs required for processing.
• Consistently met or exceeded all client service level agreements by successfully managing and empowering staff, reducing redundancies, and assisting in automation of manual tasks.
• Directed the hiring, performance management, training and development of employees to ensure team of skilled employee base was available to support clients was maintained.
• Implemented / maintained Human Resource policy and procedures for Center Valley location.
• Managed the accounting for and approving of server inventory, server moves, and server access within the Computer Room, as well as regulating personal access to secure server area.
• Approved changes to the FTP System using Remedy for Change Management.
• Managed print functions via third party vendor and off site location and monitored print, consolidating costs and volumes, and monitoring postage funds and requesting funds when needed.
Sandra A. Schneider *********@***.*** 610-***-**** Page Two
COMPUTER SCIENCES CORPORATION (CSC) Center Valley, PA
Data Operations Manager 2002 – 2009
Managed staff of 19 associates handling all contracted processing for Center Valley Computer Room, Media Services, Production Services and Berkeley Heights Print Operations.
• Saved the potential loss of a client (exposure of confidential information) by analyzing the problem, establishing a new process and demonstrating safety of information to client resulting in a “customer service excellence” award from the company
• Implemented Six Sigma initiative to reduce help desk calls, costs, manual effort and errors by creating and implementing changes to eliminate redundancies, eliminate high cost media and reduce drives and maintenance, among other strategies.
• Managed all inbound and outbound media types, both physical and electronic, uploading data to the mainframe, downloading data for outbound, and submitting any jobs required for processing, consistently meeting or exceeding all client service level agreements.
• Reduced cost and staffing requirements as well as enabling the sale of company real estate by successfully managing the outsourcing of the print function to an external vendor that included selecting the appropriate vendor, closing the facility and removing equipment.
• Managed “Bring Your Sons or Daughters to Work Day” staff event that included researching appropriate venue, developing the agenda, managing the purchase of supplies and developing activities that resulted in the establishment of the event on an annual basis and fostered enhanced employee relations.
• Managed the hiring, performance management, training and development of employees and assisted in the development of technical policy and procedures for Center Valley location.
• Served as change approver for in-house FTP System including testing and signing off of changes.
DUN AND BRADSTREET (DNB) Center Valley, PA
Data Operations Manager, Bethlehem, PA 1998 – 2002
Managed 3 technology groups consisting of 24 associates. One group providing 24 x 7 operation support that was responsible for processing all inbound files to Dun & Bradstreet as well as all functions listed above at CSC as Manager Data Operations.
• Increased team productivity and improved cross functional relationships by establishing a meeting communication strategy and instituting new involvement protocols.
• Successfully managed team through organizational changes, outsourcing of 3 teams of 9 associates and retaining necessary staff members to continue to provide support to client with zero interruptions of service.
Prior Relevant Experience
Computer Operations Manager – Received “National Presidential Award” for exceeding performance expectations.
EDUCATION
BA, Bachelor of Arts, Human Resources Management - 2005
American InterContinental University, GA, Summa Cum Laude
BA, Bachelor of Arts, Business Administration – 2004
American InterContinental University, GA, Summa Cum Laude
A.A.S. Business Management - 1993
Lehigh Carbon Community College,
Schnecksville, PA, Highest Honors
Management Certificate, Business Management - 1992
Lehigh Carbon Community College, Schnecksville, PA, Highest Honors
Summa cum Laude, Phi Theta Kappa
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