Customer Service Representative

PATTY MEACHAM

**** ******* ******* ***** *********@*****.***

Sacramento Ca 95827 916-***-****

CAREER PROFILE

Well-qualified Customer Service-Revenue Representative/Office Assistant with more than 15 years diversified experience. Possess interpersonal skills: able to work effectively with individuals on all levels. Work well under pressures both independently or as a team member. Consistently meet deadlines. Creative in organizing and planning. Effective problem solver. Knowable in many computer soft ware program. Also experience in communicating and negotiating possible solutions, and possible legal actions that could take place on their accounts.

OFFICE SKILLS & QUALIFITIONS

* Proficient on Microsoft Word * Multi-line Phone * Inventory Control/Distribution

* Training/Leadership Skills * Computer Literate * Collections/Billing

Professional Experience & Accomplishments

Retention - Customer Service Representative

Sprint 06/21/2010 -Now

Use communication skills to understand customer issues. Address the customer's needs. May offer special customer plans or incentives. Finalize new contracts with customers successfully retained and maintain accounting records. May be involved in resolving complex outstanding customer service, product, or billing issues and use a computerized system for tracking, information gathering, and/or troubleshooting.

Revenue- Customer Service Representative

Edfund 02/09 - 03/2010 Provide students with accurate information regarding the loans. Answer questions regarding financial status. Monitor and follow on documents fax in for default loans. Advice in

alternative financing. Conduct financial interview and advice of payment plan. Follow up with collections and posting payments. Advise when they can get their Tile IV eligibility back. Follow company policies and procedures.

Senior Revenue-Customer Service Representative/Trainer/Skip Tracing

Homeq Servicing Corporation/Wachovia Bank/FNBN/Barclay Bank 09/98-03/02

03/06-10/08

Administers to hundreds of accounts throughout the U.S. Consult with customers regarding their accounts on billing issues research and develop payment plans to meet the needs of both the customers and company. Take a posted all payments. Monitor and follow with the payment plans. Follow the federal policies and procedures for home loans.

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