Customer Service Manager

**** ***** **** ***** #***

Memphis, TN *****

Tyreka Banks

Objective Seeking an administrative or management position with an organization where I can utilize my skills and experience to improve operations, increase profitability and enhance growth.

Experience Feb.2010-Sept.2011 AAA Cash Fast Memphis, TN

Branch Manager/ Loan Processor

Explain to customers the difference types of loans and credit options that are available, as well as the terms of services.

Responsible for maintaining loan portfolio and urgent loans were also approved.

Loan delinquency and collections were performed.

Take responsibility of administration and oversights of confidential loans.

March 2009– Jan. 2010 Sitel/ United HealthCare Memphis, TN

Customer Care Representative

Handling incoming calls from customers while ensuring a high level of customer service.

Responsible for responding to basic questions of patients concerning insurance, billing services, eligibility, payments, options etc.

Performed customer verifications, processing orders, applications, forms, and requests

Worked on outstanding claims, and investigate the reason for rejected claims and initiate resubmission of claim forms.

July 2006- Feb.2008 Walgreens Nashville, TN

Assistant Store Manager

Provide necessary control and due management regarding the economic transaction in retail market surroundings with various expenses as well as cash flow controlling with seasonal budget operations.

Work as the supervisor to all types of consumer services, maintenance, employee instruction procedures and display products etc.

Carried out internal audits and expenses control measures with the due protection of assets.

Provide essential administration for scheduling over 35 personnel.

Aug. 2001– May 2007 Tennessee State University Nashville, TN

Residence Life Office Assistant

Responsible for taking phone calls, taking messages, respond to inquiries and provide clerical and secretarial support to residence life staff and management.

Completed special administrative projects and overflow work from department and executive assistants.

Open, sort, and distribute incoming correspondence, including faxes and email.

Gather information for events, coordinated responses requests received from administration, staff, and students.

Education 2010–Present Strayer University Memphis, TN

M.H.A., Health Care Administration and Management.

2001–2007 Tennessee State University Nashville, TN

B.A., Business Administration and Speech Communication.

Graduated Cum Laude.

Professional Affiliation Alpha Kappa Alpha Sorority Incorporated Gamma Beta Phi Honor Society, Dean List Honoree, and Student Government Association.

Computer Skills LOTUS 1-2-3, MS Word, Excel, Internet, E-mail, Power point, MS Office XP and Types 30 wpm 10 keys and cashier.

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