Analyst - Administrative Support

PATRICIA SOWELLS

SUMMARY

Performance-driven, self-motivated professional with extensive experience as a Systems Process Analyst in the banking industry. Detail oriented team player with the ability to quickly learn new tasks and software, multi-task, and easily adapt to change. Proven ability to consult with clients to define and document their requirements for processing services while being proactive in complex projects requiring detail analysis. Specific skills and personal qualities include:

Strong commitment to excellence

Integrity

Organizational skills

Administrative billing support

Prioritizing

Consistently exceeding expectations

PROFESSIONAL EXPERIENCE

JPMorganChase

Process Analyst, Officer (2006 - 2008)

 Utilized RemitOne training and knowledge of Heritage system to create transmission formats, pre-migration while saving hundreds of man hours eliminating need for training team on Heritage system.

 Utilized analytical skills to create and maintain Excel document of all lockbox pertinent detail for uploading to database, used by migration managers for scheduling.

 Worked with migration team to resolve discrepancies and provide information pertinent to the project’s success by analyzing client blueprints and researching issues vital to setup.

 Flexed work schedule as required by project, including overtime as necessary to complete migration of complex client Pepsico, 2006, validating data and several test files client required.

Technical Support Officer, AVP (1998 - 2005)

 Provided administrative support for multiple sites as point of contact for client setups, issues, and software application support.

 Worked as key member in multiple successful system conversions as resource for vital information and client setups.

 Tested and implemented Imagescan releases and fixes to existing software, thereby improving process of system.

 Sustained system functions, calendar updates and password resets.

 Setup, tested, installed new data entry capture and transmission in Imagescan system to implement client’s request for lockbox service.

 Maintained database as security administrator for users accessing browser/DIT/CD application.

 Performed administrative functions for account analysis, creating billing files and reports necessary for bank receipt of revenue from services rendered to lockbox clients.

EDUCATION

Southern University, Baton Rouge, LA – Math, Computer Science coursework

SKILLS AND CERTIFICATIONS

ImageScan Processing System - Baltimore, MD

Vicor Processing System - Dallas, TX

RemitOne Processing System - Chicago, IL

Proficient in MS Word, Excel, Outlook, Formware, Basic, RPG III

AWARDS

Awarded Applause! Ecard - August, 2007 from site manager for Exceeding Expectations – “As always, your teamwork is off the chart for resolving issues with client setup.”

Recognized for complex implementation of mapping formats for client Pepsico, 2004

Received Service Star awards; ‘Highly Effective’, ‘Exceeding Expectations’ commendations during years of service for being consistent in meeting client requests deadlines.

Contact this candidate