senior customer service, project mgr.
Resume:
james burwick, jr.
**** ******* ***** · Arlington, TX 76001 · ***********@*****.*** · 817-***-****
BUSINESS DEVELOPMENT/CUSTOMER SERVICE PROFESSIONAL
More than 28 years of homebuilding experience.
SUMMARY OF QUALIFICATIONS
More than 28 years of homebuilding experience. Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.
Experienced in training, motivation and evaluation of personnel. Skilled in finding problems and performing necessary change through project management or other methods.
Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.
Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.
Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and executive management briefing experience. Trained 61 personnel in OSHA 10 hour course.
Computer skills include MS Office Suite.
Professional Experience
senior customer care February 2002 - December 2008
kimball hill homes Dallas, TX
For years one of the nation’s leading builders of homes and planned communities.
Ran service calls, resolved problems, interacted with vendors, employees and subcontractors, directly supervising two service representatives.
Served as troubleshooting to improve departments and reach goals.
director of customer service 2000 -2001
KB Home Dallas, TX
Ran service calls, resolved problems, interacted with vendors, employees and subcontractors, directly supervising two service representatives.
vp/senior project manager February 1981 - December 2000
us home corporation Dallas, TX
Held several responsible positions during 14 years with company. Served as Construction Manger, Executive VP of Purchasing, VP of Construction, VP of Purchasing, VP Project Manger and VP Senior Project Manager.
Cross trained in sales while learning sales tract, financing, sales agreements, follow-up and marketing.
Managed budgets, bid on materials, collected advertising rebates from suppliers and subcontractors. Served as company’s safety chairman authorized to teach 10 and 30 hour OSHA courses. Authored Division Safety Program.
Responsible for P&L for four single family detached communities. Project for incentive year constructed 187 homes, closed 130 homes and generated profit of $1.5 million.
Initiated QA program through customer service representatives. Expedited all warranty requests. Company liaison for all arbitrations and mediations.
Conducted warranty seminars for future homeowners. Reduced guaranteed service expenses from $100,000 per month to $7,000.
Education And Training
30 Hour OSHA Training
Texas A&M
American Society of Safety Engineers, graduated 61 employees from OSHA Outreach course
University of Texas at Arlington, Business Management Program
US Home Management Training, a Nationally Acclaimed Program
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