Customer Service Manager

Brandon J. Snell *********@*****.***

404-***-**** H 1070 Noble Vines Dr. Apt 3

678-***-**** C Clarkston, GA 30021

Citizenship: U.S. Veterans’ Preference: 5 points

Work Experience

Signal Systems Support Specialist 06/06 – Present

Army National Guard S: Jeremy Benton

5300 57th Street P: 334-***-****

Birmingham, AL 36217

ADMINISTRATIVE: Perform administrative duties as the administrative clerk for the

Alabama Officer Candidate School. In-process candidates and use Microsoft Access

database to document data such as test and physical training (PT) scores. Coordinate

travel and return preparations for candidates who are dropped from course ensuring they

return to home station. Proficient in creating and manipulating table and spreadsheets

using Microsoft Excel, creating and editing documents using Microsoft Word, and using

and troubleshooting Microsoft Outlook.

INFORMATION TECHNOLOGY: Provide technical support for critical equipment ensuring

reliable communication for Company and Battalion commands. Oversee daily performance

of unit computer systems. Install computer hardware and software, perform repairs to

hardware, software, and peripheral equipment, and troubleshoot issues with internet

connectivity, networking, LAN/WAN, TCP/IP, routers, modems, etc. Provide Help Desk

assistance for client computer issues and answer inquiries about computer software and

hardware operation to resolve problems.

INSTRUCTOR: Instruct and run small groups as a certified Army Basic Instructor and

Small Group Instructor. Prepare classroom materials and utilize various teaching materials

such as field manuals, training manuals, power-point presentations, and handouts to

deliver instruction to students. Establish clear learning objectives for lessons. Monitor

students to ensure equipment is properly used and cared for to prevent injury and

damage. Instruct students individually and in groups using various teaching methods:

lectures, discussions, and demonstrations. Prepare, administer, and grade assignments

and tests.

Guest Service Representative and Manager on Duty 09/08 – 12/11

Motel 6 S: Yolanda Thomas

2703 Ross Clark Circle P: 334-***-**** May contact

Dothan, AL 36303

Duties: Provided managerial support for the General Manager while away from the office.

Monitored production levels to meet daily and monthly goals. Performed daily audits to

provide up-to-date reports to project future sales. Scheduled and trained new employees

for productive success within the company. Ensured well-being and needs of residing

patrons are met while they reside at the hotel on a daily basis. Performed data entry on

specialized databases ENSURE and FOLS. Discussed claims with corporate office daily

and distributed financial reports weekly to management team.

Photo Lab Technician and Cashier 06/04 – 06/06

CVS Pharmacy S: Ronnie Broderway

1270 West Main Street P: 334-***-**** May contact

Dothan, AL 36303

Duties: Provided excellent customer service to visiting patrons daily. Processed

photographs using the GregTag MasterLab+ and provided customer support for the Kodak

Picture Maker Kiosk. Created prints according to customer specifications. Examined prints

for defects and appropriate content per established rules and guidelines. Loaded images

onto computers from cameras and storage devices. Maintained records of quantity and

types of processing completed. Monitored equipment for defects and malfunctions.

Provided cashier support on a daily basis.

Education

Currently Enrolled: Sanford-Brown College, Atlanta GA

2002-2006: Diploma, Dothan High School, Dothan, Alabama

Volunteer Experience:

American Kidney Association 09/15/12

5495 Jimmy Carter Boulevard, S: Omtola Gordon-Rose

Norcross, GA 30093 P: 404-***-****

Duties: Performed capillary punctures on collected blood specimens from over 100

individuals to check blood glucose levels, creatin levels, and kidney function.

Honors, Awards

11/10 Non-Commissioned Officer Professional Development Ribbon

03/10 Army Achievement Medal (x2)

06/08 Army Commendation Medal

06/08 Iraq Campaign Medal Campaign Star

06/08 National Defense Service Medal

06/08 Global War on Terrorism Service Medal

06/08 Army Service Ribbon

06/08 Overseas Service Ribbon

06/08 Armed Forces Reserves Medal with M Device

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