Customer Service Manager

Brian Taggart

** ***** ****** ************, *** JERSEY 07403

973-***-**** ******@***.***

OPERATIONS Manager

Distribution / Inventory / QA&QC / Customer Service / CPI / WMS / EDI /

Cost Control / SAP / ERP

Supply Chain / Vendor Relations / Facilities Management / Training /

Warehousing / Global /Shipping

I devise and implement effective technology solutions to complex operations

challenges. Designing and maintaining IT / IS programs for inventory,

shipping and warehousing, I consistently improve processes, implement

efficiencies, increase throughput and boost profits. Controlling costs and

improving quality, I ensure maximum productivity.

o Right-Sizing operations with technology efficiencies

o Controlling costs to improve profit margins

o Streamlining processes, boosting productivity

o Reducing charge backs, retrieving millions in potential losses

o Developing effective programs, improving inventory control

Peers see me as an exceptional team player with strong interpersonal and

problem-solving skills. I am proficient in business planning and

demonstrate a proven ability to foster and maintain lucrative client and

vendor relationships.

SELECTED Accomplishments

INTRODUCED TECHNOLOGY SOLUTION, REDUCING STAFF EXPENSE. ALL EMPLOYEES AT

ENERGIE WERE USING OUTMODED CRT WORKSTATIONS. CAME ABOARD, ASSESSING STAFF

PRODUCTIVITY AND OUTPUT. IMPLEMENTED NEWEST PC TECHNOLOGY, TRAINING

PERSONNEL IN FULL SPECTRUM OF PROGRAMS. INCREASED PRODUCTIVITY AND CUT

STAFF 20%, SAVING $500K..

Created Inventory Management Program, Enabling Sales. Energie lacked

understanding of perpetual inventory, resulting in lost sales. Developed

daily inventory maintenance program for over 35 million garments in yearly

turnover. Improved inventory control, delivering less than 1% yearly

inventory variance.

Slashed Order Turnaround Time. Order Entry Department at Energie had no

Electronic Data Interchange (EDI) in place, slowing down delivery of

orders. Created and maintained customized EDI requirements for each client.

Reduced inventory order turnaround to about six hours, increasing sales

$10%.

Devised Innovative Reporting, Reducing Charge Backs. Energie was plagued

with 10 to 12 million costly annual charge backs. Designed and developed

Vendor Added Service Report, avoiding charge backs in packing and shipping

of product. Retrieved an annual $10M.

Right-Sized Operation. Recognized opportunity to cut personnel expenses at

Energie. Established and directed cross-training program, enabling

individual employees to assume additional responsibilities and multitask.

Reduced department workforce from 20 to 12 staff, saving $500K.

CAREER SUMMARY

EXECUTIVE OPERATIONS CONSULTANT, OUT TO BID, LLC, E-COMMERCE STARTUP, 2010

TO 2011. RETAINED TO DEVELOP COMPANY BUSINESS PLAN, DESIGNING AND

COORDINATING PROGRAMMING OF ON-LINE SYSTEM. DEVELOPED AND TESTED ALL IT

SYSTEMS INCLUDING ORDER ENTRY AND CUSTOMER SERVICE. SUCCESSFULLY COMPLETED

PROJECT ON TIME AND WITHIN BUDGET.

MIS Manager, Energie, $200M division of $4B Jones Apparel Group, 1994 to

2009. Recruited to oversee order entry, maintenance, vendor relations,

inventory and training. Created and maintained UPC catalog for over 35M

garments annually. Directed complex 5-month SAP conversion and

implementation. Managed staff of 20.

MIS / Factory Manager, Explosive Clothing, $12M clothing manufacturer, 1992

to 1994. Designed and monitored systems for production, shipping and

distribution. Oversaw procurement, order entry and invoicing. Managed 10.

MIS / Operations Manager, Argenti Clothing, Inc., $20M clothing

manufacturer, 1991 to 1992. Determined sales and shipping capacities,

overseeing order entry, maintenance and allocation. Trained and supervised

staff of 12.

Additional: Active in my community, I work with the Knights of Columbus,

coach football and support the John Taggart Memorial, raising funds for the

Department for People with Disabilities.

Contact this candidate