Eric Theall's Resume

Eric Theall

*** ******* **** ** ******, GA *****

*******@*******.*** • Cellular 770-***-****

Summary

An experienced software professional specializing in quality assurance/quality control management and operations with demonstrated results in helping organizations to meet strategic objectives and goals. Demonstrated success in utilizing technology, quality assurance best practices, tools and methodologies resulting in increased operational effectiveness and efficiency (increased product and service quality, reduced process cycle time and operating costs). Excellent analytical, inter-personal, communication, and project management skills with a passion for customer satisfaction in promoting customer loyalty.

Technical Skills

Test Tools: Mercury Quality Center, LoadRunner, WinRunner, Quick Test Professional,

Rational Test Manager, Rational Robot, Robot J, Seque Quality Works/QA Partner/Silk, Siebel,

Team Foundation Server

Methodologies: Agile, ISO 9000, RUP, Scrum

Environments/Platforms: AS/400, DEC Vax, UNIX, Windows DOS/98/ME/NT/2000/XP/Vista/CE, Palm,

Symbian, C++, C#, .NET, Java

Business Applications: Datatex TIM Textile Integrated Manufacturing, MAPICS Integrated ERP applications, E3 TRIM True Replenishment Inventory Management, E3 SLIM Store Level Inventory Management, GE COSMOS Preventive Maintenance System, AT&T/BellSouth Business & Consumer VoIP, Instant Messenger, IPTV, Webmail and Portal applications, Siemens Integrated Manufacturing Execution Suite

Other Tools: MS Office Suite; Access, Excel, PowerPoint, Project, Word, MS Outlook, Lotus Notes, Visio, SQL, Toad, Visual Source Safe, PVCS Tracker, ITracker, VMWare

Work Experience

Siemens EAS, Norcross, GA

January 2008 to Present

QA Manager/Lead (Contractor/Senior Consultant)

Incorporated standards for testing which resulted in a 97.3% pass ratio for all applications deployed to the field.

Configured and maintained mobile test environments used for testing handheld MES applications with Siemens surface mount equipment.

Reviewed functional requirements, specifications and business cases to develop test strategies.

Wrote and executed test cases, recorded results and reported defects in Siebel and Team Foundation Server.

Managed test efforts of offshore resources

AT&T/ BellSouth, Atlanta, GA

May 2003 to December 2007

QA Manager (Contractor/Senior Consultant)

Successfully built a quality assurance team from the ground up. Responsible for managing a team of five to fourteen quality assurance analyst and testers.

Developed QA standards, policies and procedures which resulted in a 98.5% pass ratio of all applications deployed to the field.

Reviewed technical specifications, functional requirements and use cases to develop test strategies and determine scope.

Wrote and executed test cases, recorded results and reported defects in Quality Center.

GE Power Systems Group, Atlanta, GA

September 2002 to May 2003

QA Lead/Analyst (Contractor/Consultant)

Designed and executed test cases and plans for GE COSMOS Power Systems Supply Chain Management applications.

Responsible for all aspects of testing including; functional, regression, stress and user acceptance.

Developed automated test cases using Rational Robot to assist in the expediting of user acceptance testing.

Trained GE client QA Analyst on use of new GE COSMOS internet based applications.

JDA Software, Atlanta, GA

June 1999 to August 2002

QA Lead/Analyst

Responsible for conducting the functional, regression, performance and automated testing for the

Inventory Replenishment and Procurement modules of the E3 product suite.

Lead for all internet-based applications and quality assurance responsibilities.

Led quality assurance effort for beta version of for E3’s first internet inventory replenishment application, resulting in a 70% reduction of calls to Customer Service.

MAPICS Inc., Atlanta, GA

November 1996 to May 1999

QA Analyst

Developed and executed test cases and plans for MAPICS Inventory Management, MRP, Production Planning and Purchasing modules. Accountable for all aspects of testing including; functional, regression and debug support in a strict ISO 9000 environment.

Trained junior QA Analyst in improved testing methodology for MAPICS client-server applications.

Conceived and designed Palm OS version of MAPICS PCC (shop floor) module.

First line of support and set up for all QA department personal computers.

Flagship Net Solutions, Atlanta, GA

January 1996 to October 1996

Business Systems Analyst

Provided systems and implementation services through requirements definition and analysis of business operations for existing and potential business clients seeking to deploy PC-based LAN solutions.

Responsible for front-end definition and preliminary design services for the technical development and implementation teams.

Developed initial customer base for Georgia and South Carolina as a result of analysis work done

for prospective clients.

Datatex Textile Information Systems, Alpharetta, GA

August 1991 to December 1995

Manufacturing Application Analyst

Served as a consultant to Fortune 500 companies implementing the Textile Integrated Manufacturing System (TIM). Provided implementation, training and support services to Burlington Industries, Dan River and JP Stevens.

Completed analysis and requirements assessments, which, resulted in improvements to the Customer Order Processing, Inventory Management and Production Control modules.

Planned and conducted educational seminars for clients and potential customers throughout North America that generated additional revenue.

Tested new applications resulting in 30% reduction of errors.

Education

Mars Hill College, Mars Hill, NC - BS Business Administration

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