Quality Assurance Manager
Resume:
Sean Manzano
**** ********* ****. #*** *** Nuys, CA 91411
********@*****.***
SUMMARY
Quality Assurance veteran with over 10 years of experience in software quality assurance.
RELEVANT SKILLS
Management
• Team scoping, hiring, training, supervision, auditing and mentoring.
• Utilization of out-of-house testing teams.
• Interdepartmental reporting and communication.
• Implementation of quality standards and best practices.
• Advocate for the professionalization of game software QA.
Technical
• Test plan and test case authoring.
• Database knowledge of Filemaker Pro, DevTrack, DevTest, Test Track Pro, Jira, Bugzilla and Mantis tracking systems.
• First party submission experience, including Microsoft, Sony and Nintendo.
• Update build and beta test build deployment.
Gaming
• Development experience with FPS, 3rd person action, open world, flight simulator, RTS, sports and children's game genres.
• Avid and enthusiastic game player in all genres and mediums, including social games, on-line and traditional games.
EXPERIENCE
Quality Assurance Supervisor
2009-2010
2K Games, Northridge
• Lead a team of 3 QA Test Leads supporting numerous simultaneous projects.
• Responsible for the mentorship and development of all regular full time employees on night shift as well as the performance auditing of the entire night shift test team.
• Primary point of contact for project leads, managers, producers, development teams, external QA teams and 1st party compliance teams.
Quality Assurance Test Lead
2007-2009
Electronic Arts, Los Angeles
• Authored and supervised the execution of test plans and test cases during all phases of software development.
• Database management, assessment of project risk, reporting of defect trends and identifying bug database best practices.
• Regular participation in the interviewing process of prospective employees as well as training new hires.
Senior Quality Assurance Tester
2006-2007
Sony Computer Entertainment America, Santa Monica
• Investigated and documented defects and feedback from focus test sessions.
• Organized and tracked bug fixes and regressions across multiple databases.
• Investigated and reported on known defects in order to assist the development team.
• "Smoke tested" daily builds and approved them for distribution to test and development teams.
Quality Assurance/Customer Support Manager
2005-2006
Novalogic Inc., Calabasas
• Liaised between all development departments and quality assurance teams, external and internal.
• Implemented a new version control practices to minimize bad builds and employee downtime.
• Contributed to the design process, concepts and design documentation for next gen FPS titles.
• Supervised both the QA test team and customer support departments.
Quality Assurance Lead
2004-2007
Novalogic Inc., Calabasas
• Contributed to the work flow design and implementation of a new internal bug tracking solution.
• Managed a consumer populated beta program. Deploying daily builds and moderating feedback.
• Trained and mentored members of the QA test team and customer support team.
Quality Assurance Tester/Customer Support Agent
2001-2004
Novalogic Inc., Calabasas
• Researched, verified and reported defects across a number of bug tracking solutions.
• Assured compliance with first party submission standards.
• Provided technical support to end users via telephone, e-mail, fax and website mediums.
EDUCATION
Moorpark College 1997-1999
Moorpark, California
• General studies. Focus in broadcast media and performance arts.
OTHER
• Amateur carpenter. Recently constructed and crewed a 25 ft. "mutant vehicle" as an art project for the annual Burning Man festival.
• Freelance author and game designer. Submitted proposals for traditional game related fiction, rules and product supplements to industry leading publishers.
Contact this candidate