Quality Assurance Manager
Resume:
Jason Heinen
Loveland, Ohio *5140
***********@*******.***
Professional Profile
Goal-driven manager with broad experience in fast-paced, high-tech environments. Experience in production scheduling, quality management, team building, training, cost control and trouble shooting. Effective in utilizing resources, improving processes, increasing quality and reducing costs.
• Dedicated team leader with well-developed communication skills. Able to build motivated teams that consistently exceed production goals.
• Thoroughly familiar with a broad range of manufacturing protocols including Lean, Visual Management, FIFO, and JIT.
Experience
Mubea, Inc – Florence, KY
Operations / Production Manager
(May 2004-October 2010)
• Lead and supervise the plant operations for Mubea’s production.
• Improved line efficiency by 25% to achieve best in class line model that all other production lines strive to achieve.
• Managed a Kaizen team to reorganize a warehouse to improve storage of finished goods and visual management.
• Reduced the finished goods inventory to 40% less, while continuing to supply customers daily and respond to any daily increases in orders.
• Reduced raw material warehouse inventory from 5 month to a robust 2 month, saving $350K in carrying costs from over the period of a year.
• Directed a team that reduced the overall BU scrap rate from an average of 5.2% to 4.75%, saving over $500K in current costs.
• Part of the negotiation team that received union approval for a 24/7 Continuous Shift Operation.
• Responsible for hands-on team leadership in continuous improvement events.
• Responsible for the overall production processing from raw material ordering, to finished goods shipping for Toyota, Honda, GM, and BMW.
Quality Manager
(April 1999-May 2004)
• Direct responsibilities as the customer liaison related to external quality concerns and advanced quality planning activities.
• Ensured efficient management of all Quality Systems including, personnel, facilities, documentation and records, materials management and production.
• Demonstrated experience in maintaining compliance with QS9000, TS16949, and ISO 14001 certification.
• Responsible for the implementation and monitoring of a management system that ensures all manufacturing specifications are correct and accurate and must have demonstrated experience with the ISO9000 certification process.
• Served as a Quality Systems Manager and Management Representative during quality system audits.
Lucas VARITY Automotive (aka TRW Automotive) – Cincinnati, Ohio
Quality Assurance Engineer
(February 1998 – April 1999)
• Working knowledge of advanced quality planning tools, including FMEA’s, 8-D discipline problem solving, machine capability plans, gage R&R studies, process control plans, machine qualification plans, and product and process validation.
• Acted as the quality liaison between product engineering, component suppliers, program management, and program launch teams.
• Coordinated and developed documentation for the submission of Production Part Approval Packages (PPAP) to customers like Ford, Honda, and Nissan.
• Facilitated quality activities on the plant floor such as, SPC, root cause analysis, process changes, and on-going performance verification.
Worthington Custom Plastics (aka Blackhawk Plastics) – Cincinnati, Ohio
Quality Assurance Engineer
(June 1996 – February 1998)
• Facilitated cross-functional teams in applying process improvement tools, saving over $20,000 a year in labor and resources.
• Reviewed all prototype and part approval packages with customer or component supplier, either on site or at the customer’s facility.
• Visited customer sites on a bi-monthly basis for sales and quality problem solving meetings, new job model reviews, and public relations.
• Established procedures, work instructions, and forms to support the companies QS9000 quality system.
Process Engineer
(December 1994 – March 1995 and June 1995 – September 1995)
• Applied continuous improvement methods while working with hourly employees to increase work cell efficiency, organization, and morale.
• Increased labor efficiency, while still maintaining processing efficiency, by 50%.
• Standardized operating procedures and communication between shifts by working with shift supervisors in press department.
• Identified value added and non-valued added work, in reducing requirements from 2 to 1 operator.
• Established mistake proofing processes and increased customer satisfaction through quality improvement methods.
Seminars/Special Training:
• APICS (American Production and Inventory Control Society) Module One – November 2007
• Blue Harbor Leadership Development – August 2004 – February 2005
• University of Cincinnati Executive Program (UCEP) – March 2004 – November 2004
• The Dale Carnegie Leadership Development Course – January 1999 – March 1999
• General Electric – Six Sigma Black Belt Training, November 1996 – February 1997
• Shanin Consultants, Inc – Statistical Engineering Seminar – September 1999
Education:
BS – Industrial Technology, Ohio University
Minor: Business Administration
March 1996
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