Customer Service Sales

EDUCATION

Metropolitan State College of Denver Denver, Colorado

Degree(s): Criminal Justice/Criminology Graduated: May 2009

SKILLS RELEVANT STUDIES

• Powerpoint

• Microsoft Excel/Word

• Microsoft Office Suite

• Bilingual (English, Vietnamese)

• Public Speaking

• Legal Environmental Business

• Linguistics

• Business Ethics

• Public Speaking

• Business Law

ACTIVIES/VOLUNTEER WORK

.

• Greenpeace of Houston 2012 – Present

• ONE Campaign Houston 2011 – Present

• CrossPoint Community Church – Eight Ten Campus 2012 – Present

• Queen of Vietnamese Martyrs Catholic Church 2005 – 2012

• Denver Police Department – Introductory Academy 2010

• San Antonio Police Department – Introductory Academy 2010

• Garland Police Department – Introductory 2010

• Ocean Journey 2002 - 2004

EXPERIENCES

Greenpeace of Houston Houston, Texas

Field Representative/Community Fundraiser Spring 2012 – 2012

• Works closely with field organizers to develop a grassroots base within Houston

• Maintain frequent contact with Greenpeace leaders to ensure required goals are met on the ground.

• Acts as field ambassador for organization to solicit funds and new volunteers.

• Practice effective sales and marketing techniques to meet weekly commissions.

Chez Thuy Vietnamese Restaurant Boulder, Colorado

Customer Service Representative Spring 2006 – Spring 2012

• Developed effective methods to anticipate needs and empathize with diverse customer base.

• Learned methods to quickly identify and resolve problems, listen and respond to requests.

• Demonstrated ability to follow up conflicts to resolution to ensure complete customer satisfaction.

• Consistently met sales expectations, managing multiple table sections during high traffic hours.

• Outstanding upselling ability without overselling.

Petco Westminster, Colorado

Aquatic Specialist December 2005 –February 2006

• Operated in dual roles of floor sales and aquatics specialist and assisted consumers on store floor.

• Responsible for main cash and register management in assigned department.

• Developed effective methods for multi-tasking and time management during high traffic hours.

• Accountable for store closing certain shifts, with finance and operational accountability duties.

• Acquired invaluable experiences of multi-tasking techniques and time management

COVER LETTER:

To whom it may concern,

When I saw the opening as a member of your organization, I jumped at the opportunity to apply as my talents parallel your needs. Whether it has been serving customers to handling bigger projects I have always been willing to efficiently and creatively utilize the resources around me to expand my personal goals and generate interest in my past employers business and services.

My educational and professional experiences have taken me from Denver to Houston. Throughout these endeavors, I have witnessed the many different ways through which different organizations can communicate, expand, and market their services. Practices are continually evolving and expanding as different technologies and services become available and I witness the importance of these methods.

Most recently, at Greenpeace, I help to develop grassroots bases within Houston by working with field organizers. Ever the perfectionist, I also make sure the goals are met. Past positions in the service industry has provided a feel for the demanding environment of an increasingly globalized workforce and the intricacies and fine details to organizing, operating in a fast-paced work environment.

Through hard work, focus, and total understanding of my projects. Current involvement with the ONE campaign, where we help feed the hungry in Africa, have enabled me to learn to develop and organize groups of volunteers and have also provided me with invaluable experience in leadership roles.

In order for any organization to meet their goals, employees should not only display knowledge and familiarity but also enthusiasm, commitment and superb interpersonal skills. My past experiences and current occupation have provided me with all of these traits and I would be thrilled to become a member of your team.

Thank you for your consideration.

Sincerely,

Quan Pham

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