Customer Service Technician
Resume:
Muhammad Nasir
****-*** ********* **.(N.E),
Calgary,Alberta, T3J0H4
E-mail: *******@*****.***
Objective: I.T Support Technician position where over 05 years of experience in operations ,strong work ethic, great flexibility, excellent customer service and tremendous energy to the position.
Qualification Summary: Excellent knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, network systems, printers ,modems and good experienced in procedures for installation , configuration and maintenance of telecommunication equipment such as Digital Phone Terminal, Digital Cable Box, Internet modem , Network Cable Wiring, excellent communication and interpersonal skills.
Education: Bachelor of Science degree.
Diploma in Network Specialist (MCSE )
(From Trios College of Computer Technologies-Toronto)
Certification: Comptia A+ , Network +, Windows Xp
Service Technician : Shaw Communication ( Telecommunication Company-calgary,AB)
July 2008 – May-10
Work as a Service Technician and we were responsible for installation of new equipment and cables, diagnose , repair and maintenance of equipment/computer, networking, internet , cable TV Setup , digital phone issues, connect/disconnect equipment and provide exceptional customer service to achieve customer satisfaction in accordance with company specification.
Skills and abilities to sell and promote company’s products and services within professional business manner. Complete accurate documentation pertaining to installations, service and sales activity. Excellent organizational & multi tasking skills and adaptable to changing priorities and challenging situations.
Royal Group – Toronto, On 2005 – 2007
Work as a operator/technician
Responsible to maintain plastic manufacturing Machine and its operation including Die Setup, Completion of Production report and Quality standard documents , packing, handling etc..
Computer Network Technician : Tufail Chemical Industries Ltd.
. Provide desktop support in areas such as hardware and software support and troubleshooting, hardware upgrades, software upgrades, and local network connectivity
PC builds & new equipment deployment, Perform tape backups & data restore, Installation of Router, Network cards / cables including Troubleshooting ,hardware upgrades and removed any virus, spy-ware ,managed users on LAN system. Trained users.
June 2002 , November 2005
References: Furnished upon request
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