Customer Service Quality
Resume:
Erzsebet Jonas
Jacksonville, FL. | ***** | 404-***-**** | *************@*****.***
Executive Summary
A hands-on professional with over 20 years experience in the aerospace industry. Proven experience to lead teams and trusted to develop, with extensive supervisory experience-in operations, customer service, lean manufacturing, and employee training programs. Demonstrated ability to build strong teaming relationships and consistently deliver satisfying results to meet customers and internal strategic missions. Extensive experience working with all levels of an organization. Possesses a strong leadership quality.
Work Experience
March 2010
To
Szeptember 2011
CPI true Epick at Kaman Aerospace .
Performing in-process and final inspections on machined parts, assemblies, and / or sub- assemblies. The inspections was performed to engineering requirements specified per ANSI Y14.5 – Geometric Dimensioning and Tolerance (GD&T) or equivalent standard, read / interpret engineering drawings and Purchase Orders (POs). Using various mechanical inspection tools, such as micrometers and calipers. Performed First Article Inspections (FAIs) in accordance to the AS9102 standard.
Jun 2008 to
Jun 2010 Granite State Manufacture (GSM) Baltimore, MD.
Responsibilities –
Performed various internal process and product audits PER ISO9001 AND AS91000 STANDARDS.
Performed Review contracts, statement of work, product specifications, Drawings, military specifications, FAR's, DFR's, and other documents to determine contractual requirements Test Reports, Inspection Records, Test data and other Objective Quality Evidence documents are complete and satisfy contractual requirements.
Communicates with customers, DCMA and other Quality Professionals to resolve issues, conduct source inspections, and address any requests for corrective action.
Jun 2003
to
Jun 2008 Kaman Aerospace Corporation - Jacksonville, FL.
Lead Quality Inspector - Boeing Fixed Trailing Edge, Sikorsky cockpit, C-17 programs.
DQR delegated representative for SYKORSKY.
Responsibilities - Led a group of six inspectors in completing daily scheduled activities including FIRST ARTICLE INSPECTIONS TO THE AS9102 STANDARD on sheet metal, machined parts assemblies, wings, skins and manufactured detailed parts. Worked from blueprint sketches, maintenance manuals, and specifications to assure that product meets customer requirements. Reported metrics to management support of ongoing continuous improvement efforts. Document nonconforming products and work with teams on root cause and corrective actions to prevent recurrences.
Preform visual and dimensional inspection on product using of variety of mechanical and electrical equipment, calipers, micrometers, depth and hight gauges Work with team on lean projects to assist the department in meeting company goals. Preform first article inspections and source inspector related duties for Sikorsky and Boeing Aircraft
.
Aug 2001
to
May 2002 B/E Aerospace. Leighton Buzzard, United Kingdom
Group Leader - Assembly/Inspection
Responsibilities - Assisted in the transition of work from B/E Aerospace plant in Jacksonville, FL to the Leighton Buzzard plant in the UK. Worked as group leader to train employees on assembly and inspection techniques. Worked with engineering on repairs and assemblies. Performed a variety of inspections on assemblies and individual components using mechanical and electrical equipment.
May 2000
to
Aug 2001 B/E Aerospace. Jacksonville, FL.
Final Assembly Lead Inspector
Responsibilities - Work from blueprints and schematics to assure proper assembly of units at final inspection. Present completed units to customer for acceptance. Maintained metrics for final inspection area. Supervised a group of five final assembly inspectors.
Aug 1989
to
May 2000 B/E Aerospace. Jacksonville, FL
Assembler
Responsibilities - Worked as final assembly clean and seal technician. Worked from blueprints and schematics to complete final assembly of units and prepare them for final inspection.
Education/Training
Familiar with GD&T per ANSI Y 14.5
2007 Certificate - Leadership Development Series, Florida Community College Jacksonville, FL.
Leadership impact, communicating for success, and Recognizing and communicating effectively with different behaviors.
2006 Certificate - Communicating for Success, Florida Community College
Jacksonville, FL.
Creating an environment for successful communication
2006 Certificate - Supervisor Boot Camp, Florida Community College
Jacksonville, FL.
Creating a team atmosphere for success
1989 Certificate - Cosmetic grain inspection, B/E Aerospace Corp,
Jacksonville, FL.
Visual inspection of grain in relation to extrusion and sheet metal surfaces
1989 Certificate - First Piece Quality Inspection Certification, B/E Aerospace Corp,
Jacksonville, FL.
Training in first piece inspection and documentation requirements.
1974 High school graduate, Budapest, Hungary.
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