Help Desk Analyst

Kevin Choate

**** *** ******** **, ******, SC ***10

Home: 803-***-****

Cell: 803-***-****

********@*****.***

SKILLS SUMMARY

I have more than 1 year of experience in computer hardware and software problem solving and troubleshooting. I have an excellent understanding of SQL and intermediate background in C++ and PHP programming. I have experience work on Linux and Apple computers and networks. I also have experience in customer service and possess the ability to work in team environments.

EDUCATION

B.S., Business Administration/Computer Information Systems

Winthrop University, Rock Hill, South Carolina May 2008

EXPERIENCE

Wellman Inc., Fort Mill, SC – Desktop Support Analyst 6/07-9/08

• Troubleshoot computer and printer problems (Hardware and software issues)

• Maintain Help Desk problem tracking information (Remedy)

• Install (and test) software and updates on users’ computers

• Troubleshoot connectivity problems (LAN and WAN)

• Assisted in implementation of ERP systems

• Operated Change Management system

US Airways, Charlotte, NC – Ramp Agent 1/06-2/07

• Loaded and unloaded bags from the airplanes.

• Insured that the planes left the gate at the designated times.

• Presented first-rate customer service to the passengers.

Performance Friction Co., Clover, SC – Machine Operator 10/01-6/05

• Molded and insured quality of brakes through SPC Charts.

SYSTEMS PROFICIENCY

Hardware

HP 6230/6220, HP N800, HP 6000

Programming Languages

C++, Java, SQL, PHP, COBOL, Visual Basic

PC Software/Infrastructure

MS Office Suite, MS Project, MS InfoPath, MS Visio, Symantec Antivirus, Connected , VPN, Remedy Magic, Microsoft Remote Access, Microsoft Active Directory, Symantec Norton Ghost

REFERENCES

• Mildred Hurd – Wellman Inc.

Director Human Resources – Florence, SC

Phone: 843-***-****

Contact this candidate