Manager Customer Service

ROBERT ROGERS

**** ******** ******** ***** | Cantonment, FL 32533 | ******.***@*****.***

SUMMARY OF QUALIFICATIONS

Analytical, seasoned, and highly focused operations leader with an impressive and documented track record of accomplishments, expertise, and success in leading teams in achieving revenue, cost, productivity, and business development goals within construction and military environments.

Experienced supply chain and procurement manager with an impressive track record of driving organizational performance through the alignment and execution of supply chain and procurement operations vital to cost reduction and bottom-line profit improvement.

Solid knowledge of all phases of procurement management with expertise in maximizing profitability, vendor management, cost control, and strategic sourcing.

Energetic and inventive self-starter known for the ability to apply a deep understanding of the key business, economic, and cultural factors integral to identifying opportunities and target markets and providing tactical business solutions vital to growth and profitability.

Hands-on leadership experience across a range of procurement functions including contract negotiation, risk mitigation, price leveraging, and vendor relationship management.

Broad based experience acting as liaison between commercial clients and business leaders with demonstrated expertise in managing strategic and day-to-day operations during periods of rapid growth.

Bold analytical thinker, flexible and creative problem solver with demonstrated track record of driving business development initiatives, process improvement strategies, and efficiency enhancements.

Highly disciplined and resourceful team leader and mentor with the exceptional capacity to develop top-performing teams and provide best-in-class customer service.

Honorably discharged from the U.S. Navy; recipient of the Good Conduct Medal and Merit Unit Award.

AREAS OF EXPERTISE

BUSINESS DEVELOPMENT | RETAIL OPERATIONS | SALES | CONSTRUCTION & PROJECT MANAGEMENT

MATERIAL PLANNING | PROCUREMENT | COST CONTROL | INVENTORY MANAGEMENT

BUDGET ADMINISTRATION | FINANCIAL MANAGEMENT | HUMAN RESOURCES

PROFESSIONAL EXPERIENCE

CANTONMENT BUILDING MATERIALS, INC., Cantonment, FL | 1999-Present

Vice President/Co-Owner/General Manager

Owner and manager with direct responsibility for all aspects of business operations management including budget and financial planning, procurement, vendor management, sales, marketing, pricing, payroll, and employee hiring, training and development. Direct and oversee all aspects of a high-volume retail building materials operation, leading customer sales, order processing, and delivery functions. Perform as safety and D.O.T. coordinator, ensuring compliance with all regulations and policies.

Propelled sales from $1 million to $6 million within four years through the development of best practices, managing customer relationships, and driving for continuous improvement.

Experienced in forklift operation and safety; hold current Class B commercial drivers license.

ADIS COMPANY, Pensacola, FL | 1997-1999

Accounts Payable II

Defense Contractor hired to process all invoices on the East Coast for the Government for payment, processing over 1,000 invoices per month with an annualized payable of $50 million.

BUILDERS READY MIX CONCRETE COMPANY, Pensacola, FL | 1995-1997

Human Resources Manager

Provided leadership and direction in the management of human resource functions, directing all aspects of employee recruitment, training, development, discipline, and benefits administration.

EDUCATION & PROFESSIONAL DEVELOPMENT

Pensacola Junior College, Pensacola, FL

Undergraduate Studies in General Studies

TRAINING & LICENSES

Licensed Independent Adjuster, State of Florida

Adjuster Pro Xactimate Software

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