Customer Service Insurance Agent
Resume:
Chicago, IL *****
************@*******.***
BARRY LYN-WAITSMAN
Summary of Qualifications
• Highly skilled customer service professional with notable experience in accounting and supply chain management
• An unwavering commitment to exceed customer expectations, with ability to build productive relationships, resolve complex issues and win customer loyalty
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
• Exceptional research and negotiation skills resulting in substantial cost effective choices without sacrificing quality
• Diplomatic and motivational management technique achieving maximum productivity with minimal turnover
• Extremely effective communicator with strong presentation talent
• Technical expertise in supporting AS400,Word and Excel, Oracle, ManManX, WMS
Professional Experience
AMBA, Austin, TX Insurance Agent 2011
• Presented, explained and clarified First Diagnosis policies, Intensive Care Benefit Rider and Accident Policy to potential policyholders ensuring full understanding of all terms and costs
• Assist and put policy holders at ease with filling out health verification forms for eligibility
• Explained and completed paperwork enabling policies to be paid by automatic withdrawal from chosen accounts
• Created trusting relationships by being accessible for client questions/concerns
AFLAC, Elgin, IL Independent Insurance Agent 2009 – 2011
• Contacted and presented sensible employee enhancements to employers and upon employer’s approval presented information to employees
• Educated employees about program options, entered enrollment detail and presented spreadsheet of choices to employer
• Provided substantial assistance to employees in filing claims and solving any problems
Landsafe Appraisal Division Production Assistant 2007-2008
Countrywide Home Loans, Rolling Meadows, IL
• Prepared detailed reports for value opinions to be reviewed and assessed
• Billed finished value opinions
De Laval Mfg Co, Des Plaines, IL Data Entry 2006-2007
• Entered production reports, batch yield and inventory adjustments into logs and spreadsheets
• Updated and printed order reports, meeting notes, material production sheets
Life Fitness – Schiller Park, IL Customer Service/Support Rep 2005-2006
• Implemented complete order entry system substantially improving overall system
• Addressed and resolved customer issues/questions, including technical support issues, quickly and calmly
• Primary contact for scheduling technicians to service machines
• Researched and prepared quotes for all service support
• Assisted in returns, repairs and credits
Family Video, Glenview, IL Technical Support Rep 2004-2005
• Provided technical support for customers of the online dial-up service
• Account service responsibilities including payment reconciliation
Triangle Packaging Corp, Customer Service Rep 2002-2004
Chicago, IL
• Prepared quotes for all service support
• Handled all customer concerns including technical support
• Assisted in returns, repairs and credits
Additional Customer Service Employment
• Ammeraal Beltech, Inc, Skokie, IL
• Rosenblum & Co, Chicago, IL
Education
Illinois State University – Normal, IL.
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