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Customer Service Insurance Agent

Chicago, IL, 60645
August 10, 2012

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**** *. ******

Chicago, IL *****

773-***-**** (h) 773-***-****


Summary of Qualifications

• Highly skilled customer service professional with notable experience in accounting and supply chain management

• An unwavering commitment to exceed customer expectations, with ability to build productive relationships, resolve complex issues and win customer loyalty

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Exceptional research and negotiation skills resulting in substantial cost effective choices without sacrificing quality

• Diplomatic and motivational management technique achieving maximum productivity with minimal turnover

• Extremely effective communicator with strong presentation talent

• Technical expertise in supporting AS400,Word and Excel, Oracle, ManManX, WMS

Professional Experience

AMBA, Austin, TX Insurance Agent 2011

• Presented, explained and clarified First Diagnosis policies, Intensive Care Benefit Rider and Accident Policy to potential policyholders ensuring full understanding of all terms and costs

• Assist and put policy holders at ease with filling out health verification forms for eligibility

• Explained and completed paperwork enabling policies to be paid by automatic withdrawal from chosen accounts

• Created trusting relationships by being accessible for client questions/concerns

AFLAC, Elgin, IL Independent Insurance Agent 2009 – 2011

• Contacted and presented sensible employee enhancements to employers and upon employer’s approval presented information to employees

• Educated employees about program options, entered enrollment detail and presented spreadsheet of choices to employer

• Provided substantial assistance to employees in filing claims and solving any problems

Landsafe Appraisal Division Production Assistant 2007-2008

Countrywide Home Loans, Rolling Meadows, IL

• Prepared detailed reports for value opinions to be reviewed and assessed

• Billed finished value opinions

De Laval Mfg Co, Des Plaines, IL Data Entry 2006-2007

• Entered production reports, batch yield and inventory adjustments into logs and spreadsheets

• Updated and printed order reports, meeting notes, material production sheets

Life Fitness – Schiller Park, IL Customer Service/Support Rep 2005-2006

• Implemented complete order entry system substantially improving overall system

• Addressed and resolved customer issues/questions, including technical support issues, quickly and calmly

• Primary contact for scheduling technicians to service machines

• Researched and prepared quotes for all service support

• Assisted in returns, repairs and credits

Family Video, Glenview, IL Technical Support Rep 2004-2005

• Provided technical support for customers of the online dial-up service

• Account service responsibilities including payment reconciliation

Triangle Packaging Corp, Customer Service Rep 2002-2004

Chicago, IL

• Prepared quotes for all service support

• Handled all customer concerns including technical support

• Assisted in returns, repairs and credits

Additional Customer Service Employment

• Ammeraal Beltech, Inc, Skokie, IL

• Rosenblum & Co, Chicago, IL


Illinois State University – Normal, IL.

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