Manager Customer Service
Resume:
Keith A. Parker
Lincoln, DE ****0
Summary of Qualifications
A Detail-oriented, self-motivated professional with extensive experience in the business management and accounting industry. Works well independently and as a strong team member. Areas of expertise include:
Spreadsheet Development Oral and Written Communication
Customer Relations Problem Analysis and Resolution
Adheres to guidelines Analytical capability
Computer Technician Analyzing Computer Networking
Experience Parker Enterprises Ltd. Georgetown, DE
302-***-**** 2010-
Office Manager
• Prepare profit and loss statements and monthly closing and cost accounting reports.
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.
• Establish, maintain, and coordinate the implementation of accounting and accounting control procedures
• Analyze and review budgets and expenditures for local, state, federal, and private funding, contracts, and grants.
• Monitor and review accounting and related system reports for accuracy and completeness.
• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents.
• Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control.
• Explain billing invoices and accounting policies to staff,vendors and clients.
• Resolve accounting discrepancies.
• Recommend, develop and maintain financial data bases, computer software systems and manual filing systems.
• Supervise the input and handling of financial data and reports for the company's automated financial systems.
• Interact with internal and external auditors in completing audits.
• Other duties as assigned
The Laptop Shop Lewes, DE
302-***-**** 2008-2010
Computer Technician
• PC and laptop troubleshooting
• Computer maintenance
• Electronic Diagnostic and repairs
• Onsite technical assistance
• Operating system reinstallation
• Apple computer experience
• Tech support
Advance America Dover, DE 302-***-**** 2007
Branch Manager
• Handle daily operations of store including other employees.
• Helped maintain store Profit and Lose Statement.
• Continued daily collection protocols limited but up to Community Financial Service Association of America best practices.
• Responsible for large sums of money for deposit tracking and for customers.
• Responsible for all aspect’s of individual store and other employee’s.
• Help maintain store training for fellow associates.
• For Company division, setup and maintain line of communication between all 16 stores and several banks.
Delmaco Manufacturing Eastern Shore 302-***-**** 1998-2007
Supervisor
• Maintained 17 employee’s from scheduling to running shop floor.
• Responsible of payroll upto and including timecard maintaince.
• Assigning jobs and duties of work day while entering employee logsheets in central computer daily.
• Responsible of warehouse shipping and receiving.
• Controlled inventory management.
• Responsible of my own evaluation.
Continuous of Experience Burger King Eastern Shore 1995-1998
District Divisional Manager
• Maintained 15 store’s scheduling from Virginia to Maryland.
• Handle routine daily operations of each store.
• First point of contact for any employee in my region.
• Supervised over 100 employees.
• Handled inquires from distributors to our corporate office.
• Reviewed each store for quality control.
Burger King Eastern Shore m 1994-1995
Store Manger
• Maintained store’s scheduling of several customer service employees,
• including assistant mangers.
• Handle routine daily operations of store.
• Completed payroll inquires.
• Supervise assistant manger’s.
• Completed assistant manger’s performance evaluations.
E.I. DuPont DeNemouris Wilmington, DE 302-***-**** 1990-1994
Supervisor
• Responsible for floor supervision and safety awareness of employees.
• Involved in developing specifications for standard system configuration for safety protocols as well as monitoring job performance.
• Developed program for tracking agent commission annuity streams.
Education
Delaware Technical Community College Georgetown, DE
• 2 year Degree
• Strategic Management
• Organizational Decision Making
• New Venture Creation
• Personnel Planning & Selection
• Computer Technician
• Business Data Communications
• Staffing & Selection
• Quality Assurance
References
Carl Jones 302-***-****
David Peterson 302-***-****
Oneal Pritchett 302-***-****
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