Detail oriented travel agent with 10+ yrs customer service exp.

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OBJECTIVE

To obtain a challenging position within the travel industry, customer service or administration/clerical field, which will allow me to further utilize my existing skills and enable me to acquire new abilities.

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PROFESSIONAL QUALIFICATIONS

• Excellent communication/interpersonal skills to interact with a variety of employees, customers and vendors.

• Diverse experiences working with both mid to large-sized travel corporations and for travel department of large defense firm.

• Extremely productive in a high volume, high stress, environment.

• Dedicated, well organized and highly motivated professional.

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PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS BUSINESS TRAVEL, Malmo, Sweden

2006 - 2008

TRAVEL CONSULTANT

Handled high volume of worldwide travel arrangements for employees within 4 major corporations.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Managed multiple priorities and maintained effective results in a fast pace environment.

FLEX TOURS, Tour Operator, Malmo, Sweden

2006

TICKETING AGENT

Assisted travel agencies with flight and land arrangements, hotel and car rental reservations thru company suppliers and CRS. (March – July)

TRAVELSTART NORDIC, Malmo, Sweden

2005

TRAVEL AGENT/CUSTOMER SERVICE REPRESENTATIVE

Provided service and solutions to customers booking airline, hotel and car rental reservations on company website.

(April – November)

TITAN TRAVEL (TITAN CORPORATION), San Diego, CA

2001 - 2005

TRAVEL CONSULTANT

Prepared travel arrangements for over 10,000 travelers nationwide, including corporate executives. Processed high volume of reservations with heavy international emphasis.

• Provided comprehensive and cost-effective domestic and international corporate travel service to company travelers.

• Maintained current and accurate knowledge of company developments, divisions, credit cards, car account numbers, and company/division specific itinerary information.

• Troubleshot Amadeus, Windows, Southwest Direct and Trams issues.

• Built and maintained Traveler profiles in Amadeus, ensuring accuracy.

• Consistently received positive feedback from customers regarding quality of service.

COSTA TRAVEL, San Diego, CA

1999 - 2001

LEISURE TRAVEL AGENT

Assisted customers using Sprint Rewards points for various travel discounts. Booked domestic and international airline, hotel and car rental reservations.

TRAVEL 800, San Diego, CA

1998 – 1999

RESERVATION AGENT - CALL CENTER

Researched, quoted and booked domestic/international airfare using various company discounts.

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OTHER EMPLOYMENT

1988 - 1998

Receptionist, Administrative Assistant, Cashier

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COMPUTER SKILLS

Proficient in Windows XP, Microsoft Word, Outlook, Lotus Notes and AGM invoice system.

Highly adept on AMADEUS CRS (10 years); basic knowledge of Worldspan and Turbo Sabre CRS.

Typing skills 60 wpm; 10 Key speed 10,000 kph.

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EDUCATION

Chabot College, Hayward, CA

Associate Degree in Travel and Tourism (1998)

Pildammskolan, Malmo, Sweden

High School Diploma, Clerical and Business studies (1988)

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REFERENCES AVAILABLE UPON REQUEST

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