Customer Service Sales Representative
Resume:
A NT HONY M. RERES
M EDFORD, NY 11763
***********@*****.***
EXPERIENCE
**/**-**/** ***** Inc., Yaphank, NY
Customer Service Representative (inbound/outbound)
09/10-12/10 ACCESS STAFFING, Melville, NY
Sales Representative (outbound telemarketing temp work)
05/08-08/10 HAWAIIAN TELCOM, Honolulu, HI
Sales Representative (Inbound Call Center)
Provided customer service.
Sold products and services consisting of calling plans, long distance plans, and
Internet services.
04/06-03/08 LLOYD STAFFING, Melville, NY
Temporary work- General office and computer work
01/02-01/06 TWICE AS NICE PAINTING, Shirley, NY
Owner/Partner
Interior painting and design.
03/03-04/05 CABLEVISION, Melville, NY
Customer Service Representative
Provided excellent customer service for existing products and services.
Helped with any technical questions and resolved any issue customers may have had about
their account.
Retained customers by helping solve their issues.
Cross sold additional products and on- going promotions.
03/96-01/02 TD WATERHOUSE, New York, NY
Customer Service Representative
Investigated, identified and resolved a wide array of automated system issues for this leading
discount broker.
Conceived and implemented solutions under severely tight time frames using creative
troubleshooting techniques.
Collaborated with in-house development staff and manufacturers to determine problem areas.
Ensured quality assurance by performing diagnostic testing of system wide issues in
conjunction with team members and troubleshooting of client files to detect or save corrupted
files.
Provided patient, understanding support that exceeded customer expectations while
administering evaluations and service in a call-center environment.
Received written recognition from customers regarding performance and past contributions.
Selected to conduct tests involving new products and furnish constructive critiques.
Recruited to assist with resolving trade execution disputes due to licensed financial background.
Served as an account officer providing order entry and diversified account services on a Unix-
based system.
01/95-12/95 BRENNAN BEER & GORMAN, New York, NY
Assistant to Marketing Coordinator
Contributed to preparing comprehensive graphics presentations by following CAD designer
guidelines for this architecture firm.
EDUCATION
KELLER GRADUATE SCHOOL OF MANAGEMENT, New York, NY
2006 MBA Program Marketing Coursework
CAREER CENTERS, New York, NY
1999 A+ Course
NEW YORK UNIVERSITY, New York, NY
1991 School of Continuing Education - Paralegal Course
1990 B.A. in Psychology
SKILLS
Software: Windows 95, 98 & NT, XP, Microsoft Word & Excel, PowerPoint, Internal and
External e-mail, and customized in-house products.
Hardware: Installation of peripherals: Modems, motherboards, chips, memory, power supplies
and drivers.
Networking: LAN, Servers, Firewall issues and Proxies
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